Client Care Associate

Steele Auto Group

Client Care Associate creating exceptional customer experiences for Steele Auto Group. Delivering support via phone, email, conducting outbound calls, and maintaining customer records.

Posted 7/16/2026full-timeRemote • 🇨🇦 CanadaJuniorMid-Level💰 CA$18 - CA$20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by delivering exceptional support through various communication channels while effectively managing priorities and maintaining accurate customer records.

Highest-signal resume keywords

Customer Experience DeliveryMicrosoft Office ProficiencyEffective CommunicationMultitasking AbilityDetail-Oriented

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Friendly SupportOrganizational SkillsProblem SolvingListening SkillsMotivation

Tools & Technologies

Microsoft OutlookMicrosoft ExcelMicrosoft Word

Industry Keywords

Customer ServiceAppointment SchedulingConfidential Information HandlingOutbound CallsInbound Inquiries

About the role

Key responsibilities & impact

Deliver top-notch customer experiences over phone, email, or any other channel
Deliver friendly, helpful, and professional support to customers
Schedule appointments and remind customers about upcoming service needs
Manage workload and juggle priorities with ease
Follow up on inquiries and proactively solve issues
Keep customer records up to date and handle confidential info
Collaborate with dealerships to ensure seamless communication and customer service
Conduct outbound calls to proactively reach customers and help drive business to dealerships
Handle inbound inquiries, assist customers with booking appointments

Requirements

What you’ll need

Tech-savvy with strong computer skills and Microsoft Office know-how (Outlook, Excel, Word)
A people person with a passion for great service and the experience to prove it
Great communication skills, good at listening and making yourself understood
Organized, with the ability to juggle priorities without dropping the ball
Motivated, detail-oriented, and ready to bring your A-game every day
Comfortable multitasking in a fast-paced environment

Benefits

Comp & perks

100% Matched Retirement Savings Plan – maximum of 4% after just 3 months and a maximum of 5% after 5 years
Flexible Health & Dental Plans – choose from six cost-shared plans tailored to your lifestyle
Mental Health & Wellness Support – 24/7 confidential support through EFAP
Employee Discounts – on vehicle purchases, parts, and service
Work Boot Reimbursement – reimbursement immediately, no waiting required!
Access to Steele University – engaging, role-specific training with progress tracking