Production Support Assistant Manager

State Street

Production Support Engineer managing RSA Archer GRC platform operations. Involves incident resolution, user access management, and working with technical teams in a fast-paced environment.

Posted 7/21/2026full-timeBangalore • 🇮🇳 IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in L2/L3 production support for Archer GRC applications, including configuration, access management, and workflow automation. Proficient in monitoring tools, SQL database troubleshooting, and scripting with PowerShell or Python, with a solid understanding of cloud platforms like AWS.

Highest-signal resume keywords

L2/L3 Production SupportArcher GRC ApplicationsSQL Database TroubleshootingPowerShell ScriptingMonitoring Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Archer ConfigurationAccess ManagementWorkflowsNotificationsData ImportsRoot Cause AnalysisJob MonitoringJob SchedulingCloud PlatformsDatabase Troubleshooting

Soft Skills

CollaborationProblem Solving

Tools & Technologies

SplunkDynatraceAWS

Industry Keywords

Change ManagementRelease ManagementDeployment Activities

Tech Stack

Tools & technologies

AWSCloudPythonSplunkSQL

About the role

Key responsibilities & impact

Monitor system health and resolve incidents
Manage user access and work with technical teams for configurations and upgrades
Participate in change management, release and deployment activities
Perform and automate routine activities such as job Monitoring & Scheduling
Collaborate with business stakeholders, developers, and infrastructure teams for issue resolution and enhancements
Perform root cause analysis (RCA) for recurring incidents

Requirements

What you’ll need

6-10 years of experience
L2/L3 production support for Archer GRC applications
Experience in archer configuration, access management, workflows, notifications, and data imports
Support Archer platform upgrades, patching, configuration changes, and deployment activities
Manage Archer data feeds, questionnaires, workflows, access controls, and custom objects
Experience with monitoring tools such as Splunk, Dynatrace
Strong SQL knowledge and database troubleshooting skills
Scripting experience in PowerShell or Python
Understanding of cloud platforms such as AWS

Benefits

Comp & perks

inclusive development opportunities
flexible work-life support
paid volunteer days
vibrant employee networks