Front Office Support SME – Assistant Vice President

State Street

Investment Management Operations expert managing client services at State Street. Leading operational support and client onboarding initiatives in a collaborative environment.

Posted 7/16/2026full-timeFrankfurt • 🇩🇪 GermanyLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in Investment Management operational support, with strong Front Office expertise and proficiency in Charles River (CRD) and Middle Office IBOR systems. Capable of leading transformation initiatives while effectively communicating and collaborating with clients and teams.

Highest-signal resume keywords

Investment Management Operational SupportCharles River (CRD)Middle Office IBOR RecordkeepingSQL CodingClient Facing & Presentation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Investment Management Operational SupportCharles River (CRD)Middle Office IBOR RecordkeepingSQL CodingMicrosoft Office

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationTeam OrientedAdaptabilityLeadership

Tools & Technologies

CRIMSOrder Management Systems (OMS)Accounting Platforms

Industry Keywords

Front OfficeBest PracticesOperational ControlsClient MigrationEuropean Languages

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Act as primary contact point for the client's Front Office team, triaging issues and ensuring they are resolved
Using CRIMS and excellent communication skills to provide a technical support service to clients requiring assistance with the front office systems
Maintain industry knowledge for suggestions on implementing standard methodologies and improving processes
Take ownership of BAU issues across the Front and Middle office to resolution, engage teams as needed to maintain accuracy of Clients’ Order Management Systems (OMS) and Middle Office IBOR recordkeeping systems
Lead and manage the investigation and resolution of queries, bringing them together from a client support perspective
Collaborate with other teams to share approaches, develop best practices and improve team capabilities both pre and post client migration
Interact with the clients regionally and globally as needed to ensure the deliverables are met, participate in weekly / monthly service review meetings as required
Manage the documentation of new or update existing operation controls and procedures
Track client feedback/requests and incorporate in FOS road map
Help standardise strategic solutions and best practices across clients for economies of scale, working with Global Delivery business units to assess and streamline processes in order to mitigate risk, cost or service issues and generate efficiencies
Act as a resource taking a leadership role in transformation and growth initiatives

Requirements

What you’ll need

10+ years of Investment Management operational support experience
Strong Front Office expertise
Charles River (CRD) and Middle Office IBOR recordkeeping system experience essential
Relevant degree in Economics or similar field
Strong written and verbal communication skills
Excellent client facing & presentation skills
Motivated and team oriented individual who possesses the ability to work in an energizing environment while handling multiple tasks
Capable of adapting and leading through change
Proficient with Microsoft Office, SQL coding and accounting platforms
Knowledge of additional European languages like German or Dutch will be considered a plus.

Benefits

Comp & perks

Inclusive development opportunities
Flexible work-life support
Paid volunteer days
Vibrant employee networks