Accounting Manager

• Account for the day-to-day management of team members and the maintenance of assigned activities
• Allocate and coordinate resources and handle personnel related issues
• Supervision of all subordinate staff levels including Associate 1, Associate 2 and Senior Associates
• Deliver the highest quality of client service and ensure appropriate KPIs are in place and understood
• Produce KPIs for functional team and perform first level review
• Act as the escalation point for operational issues, providing technical expertise as needed
• Ensure queries are being managed in a timely and positive manner
• Ensure all activities are completed in line with internal standards and review as required; ensure appropriate policies and procedures are in place and adhered to by the functional team
• Create continuous improvement forums enabling teams and peer groups to identify and recommend opportunities
• Support the onboarding of new clients
• Promote a collaborative environment across businesses and jurisdictions fostering change and innovation; always demonstrate a positive attitude to all instructed business related changes
• Deliver key messages and communication effectively to ensure understanding and staff engagement
• Develop, engage and retain an industry leading workforce using all available resources
• Ensure cross training is completed across the functional team and provide specific SME training as required
• Assist with interviewing and hiring staff and make recommendations in relation to staff promotions and disciplinary issues
• Actively participate in local management forums
• Prepare and assist with internal reporting activities (risk/compliance, etc.)
• Exercise discretion and judgment with regard to matters of significance such as identifying and implementing process improvements and driving project work to achieve efficiencies
• Review and coordinate onboarding, conversion, and client change activities as needed and liaise between parties to ensure successful implementation and manage expectations

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