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Alpha Change Management Lead – Assistant Vice President
State StreetChange Management Lead for EMEA clients at State Street, supporting client change requests and ensuring governance standards are met. Collaborating with stakeholders and driving process improvements in financial services.
About the role
Key responsibilities & impact- Support the triage of new client change requests, facilitating professional challenge where required to ensure the interests of the client and State Street are managed.
- Identify and engage stakeholders on each change request and drive delivery and approval of high-quality impact assessment documentation.
- Demonstrate awareness of client business and Alpha target operating models to ensure clear understanding of change requests, and support cross-functional solutioning, driving timely execution.
- Ensure correct governance is followed for any non-standard solutions.
- Engage and support internal colleagues to ensure Change Management process is stood up in Production prior to go-live.
- Track financial impact of changes, drive revenues and ensure all non-chargeable work is recorded.
- Demonstrate a clear understanding of Alpha Implementation project plans and the impact of change requests on deliverables.
- Work with workstream leads to address the change impact against key milestones on the project plan, ensuring escalation to Senior Management of any significant risks.
- Drive accountability of stakeholders through setting of clear priorities and assignment of actions to ensure changes are delivered in an accurate and timely manner.
- Demonstrate thought leadership to contribute to continuous improvement of Change Management processes and drive further development and implementation the Alpha Standards.
- Present proposals for process enhancement with consideration given to scalability and application to global change processes.
- Deputise for EMEA Client Change Manager when required and support development of new and junior staff members.
- Proactively raise risks and issues effectively within the program, drive solutions and effectively communicate options.
Requirements
What you’ll need- 5+ years relevant experience in financial services, preferably in the asset management sector, including investment operations.
- Project/Change Management experience.
- External client management experience.
- Understanding of outsourced operations, specifically middle office.
- Proficient with Microsoft Office tools, familiarity with Jira and Confluence is a plus.
Benefits
Comp & perks- Inclusive development opportunities
- Flexible work-life support
- Paid volunteer days
- Vibrant employee networks
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Project ManagementChange ManagementImpact AssessmentFinancial AnalysisProcess EnhancementStakeholder EngagementRisk ManagementGovernanceSolutioningImplementation Planning
Soft Skills
LeadershipCommunicationCollaborationProblem SolvingAccountabilityProactivityOrganizational SkillsCritical ThinkingInterpersonal SkillsFacilitation