Product Manager – Client Experience Pathways, VP II

State Street

Product Manager leading enterprise transformation and delivering client-centric outcomes at State Street Investment Management. Expert in front, middle, and back-office platforms with a focus on scalability and integration.

Posted 5/27/2026full-timeBoston • Massachusetts • 🇺🇸 United StatesLead💰 $110,000 - $188,750 per yearWebsite

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Hard Skills

product managementOKR definitionAgile project managementdata flowsscalable productsrisk managementuser storiesacceptance criteriaAI use casesperformance metrics

Soft Skills

thought leadershipcross-functional alignmentcommunicationstakeholder managementstrategic thinkingbusiness acumeninnovationcontinuous improvementprioritizationguidance

Tools & Technologies

Microsoft ExcelMicrosoft PowerPointJiraConfluenceClient Experience platformsthird-party toolsAI toolsperformance tracking systemsdocumentation systemsdata management systems

Certifications & Qualifications

Bachelor's degreeMBAadvanced degree

Industry Keywords

Financial Servicesasset managementclient experienceback-office systemsmid-office systemsproduct lifecycleinvestment servicesecosystem integrationoperational excellencecompliance requirements

About the role

Key responsibilities & impact

Own product leadership for current‑state Middle Office integration with Client Experience platforms, coordinating performance, accounting, security master, and index data flows across the ecosystem.
Understand the Alpha Target State and ensure that Client Experience features, reporting and platform experiences reinforce that vision
Understand client’s current state operating model across front, middle, and back-office capabilities and identify where they diverge from the Alpha target state and product roadmap
Support OKR definition, tracking, and reporting, ensuring alignment between strategy, execution, and outcomes
Provide thought leadership and guidance on best practices on both product management lifecycle and how to build scalable products.
Prioritize initiatives to maximize value, balance impact, risk, effort, and dependencies
Drive adoption, roll-out and continuous improvement post-launch.
Foster innovation by embracing and leveraging effective use of the latest AI tools.
Drive cross-functional alignment across business teams, technology, and operations to ensure capabilities meet performance, scalability, and compliance requirements.
Ensure that products and procedures are well-documented to enable rapid development across product teams.
Define and track key platform metrics, ensuring transparency and accountability and continuous improvement
Ability to translate strategy into epics, user stories, and acceptance criteria.
Evaluate and integrate third-party tools and frameworks that enhance platform capabilities and reduce time-to-market.
Identify and shape meaningful AI use cases that enhance how Program Managers plan, execute, and manage delivery
Ensure operational excellence and strong risk-management practices

Requirements

What you’ll need

Overall, 10+ years of work experience
8+ years of relevant business/product experience
Prior experience in Financial Services
Understanding of back-office, mid-office systems and workflows
Deep understanding of asset management and client-experience ecosystems
Experience supporting senior leaders within Product, Investment Services, or adjacent financial services functions a plus
Advanced proficiency in Microsoft Excel and PowerPoint
Experience managing a product or application through its lifecycle
Hands‑on experience working with technology, design, data, and QA teams
Strong business acumen with the ability to engage with Business SMEs, Engineers, and Architects
Experience with Atlassian products (Jira, Confluence) for Agile project management and collaboration
Excellent communication, stakeholder management, and strategic thinking skills
Bachelor’s degree required; MBA or advanced degree preferred

Benefits

Comp & perks

our retirement savings plan (401K) with company match
insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
paid-time off including vacation, sick leave, short term disability, and family care responsibilities
access to our Employee Assistance Program
incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans)
eligibility for certain tax advantaged savings plans