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Production Support Assistant Manager
State StreetProduction Support Engineer supporting RSA Archer GRC platform operations. Involves monitoring, troubleshooting, and managing user access in a fast-paced environment.
Tech Stack
Tools & technologiesPythonSplunkSQL
About the role
Key responsibilities & impact- Provide L2/L3 production support for Archer GRC applications
- Monitor application health and troubleshoot incidents
- Manage user access and work with technical teams for configurations and upgrades
- Document known issues and implement preventive measures
Requirements
What you’ll need- 6-10 years of experience as a Production Support Engineer
- Experience in Archer configuration, access management, workflows, and notifications
- Strong SQL knowledge and database troubleshooting skills
- Scripting experience in PowerShell or Python
- Familiarity with monitoring tools such as Splunk or Dynatrace
Benefits
Comp & perks- Flexible work-life support
- Paid volunteer days
- Inclusive development opportunities
- Vibrant employee networks
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
L2 supportL3 supportArcher configurationSQLdatabase troubleshootingPowerShellPythonincident troubleshootinguser access managementworkflow management