Officer, Alternative Investment Services – Bank Loans Operations

State Street

. Account for the day-to-day management of a functional team(s) and manage daily service delivery and production activities performed by staff .

Posted 5/17/2026full-timeQuincy • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $122,500 per yearWebsite

About the role

Key responsibilities & impact

Account for the day-to-day management of a functional team(s) and manage daily service delivery and production activities performed by staff
Primary contact and key escalation point for operational issues, provide technical expertise to resolve daily problems
Act as primary contact and escalation point for operational issues
Manage production activities of Shared Service Associate I, II and Senior Associate
Coordinate the implementation of new funds, systems and processes.
Assist with client conversions and other client projects
Organize Shared Service internal meetings, as needed
Identify and implement consistent operational best practices
Assist with compliance/fiduciary reviews and audits
Train, develop and motivate new staff, complete performance appraisals
Serve on committees. Help define and implement new company initiatives
Report and/or escalate in accordance with corporate policy and guidelines

Requirements

What you’ll need

Equivalent to a BS degree in Finance, Business or related field.
At least 5 years of related Custody and/or Fund Accounting experience, part of which must have been in a management or supervisory capacity.
Knowledge of securities language and legal requirements.
Good interpersonal, organizational and management skills.
Solid understanding of operational functions within Custody and/or Fund Accounting.
Demonstrated computer proficiency and working knowledge of various software applications.
Ability to develop and enhance client relationships.

Benefits

Comp & perks

Retirement savings plan (401K) with company match
Insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
Paid-time off including vacation, sick leave, short term disability, and family care responsibilities
Access to Employee Assistance Program
Incentive compensation including eligibility for annual performance-based awards
Eligibility for certain tax-advantaged savings plans

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Custody experienceFund Accounting experienceSecurities language knowledgeLegal requirements knowledgeOperational functions understandingClient relationship developmentPerformance appraisal completionTechnical expertiseBest practices implementationCompliance reviews

Soft Skills

Interpersonal skillsOrganizational skillsManagement skillsTraining and developmentMotivational skillsProblem-solvingCommunication skillsTeam managementEscalation managementInitiative implementation

Certifications

BS degree in FinanceBS degree in BusinessManagement certificationFund Accounting certificationCustody certificationCompliance certificationProject management certificationFinancial analysis certificationOperational management certificationLeadership certification