Assistant Manager – ServiceNow Process Mapping, Automation

State Street

. Build, validate, maintain, and govern end-to-end service maps within the CMDB.

Posted 5/12/2026full-timeBangalore • 🇮🇳 IndiaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CloudITSMServiceNow

About the role

Key responsibilities & impact

Build, validate, maintain, and govern end-to-end service maps within the CMDB.
Ensure accurate visibility of business services and their underlying application and infrastructure dependencies.
Support operational resilience and regulatory compliance.
Create, enhance, and maintain business service and application service maps using ServiceNow Service Mapping and Discovery capabilities.
Validate relationships between business services, applications, and configuration items.
Collaborate with Application Owners, SMEs, Discovery teams, ServiceNow Operations, and Governance stakeholders.

Requirements

What you’ll need

Strong understanding of Service Mapping concepts, CMDB, and dependency mapping.
Hands-on experience with ServiceNow (Service Mapping, Discovery, CMDB).
Experience with tag-based service mapping and meta data driven mapping approaches, particularly in cloud environments.
Understanding of IT infrastructure components (servers, databases, networks, cloud services).
Familiarity with ITSM processes (Incident, Change, Problem).
ServiceNow Certification (CSA, CIS.SM) is a plus.
Familiarity with improving mapping outcomes through pattern optimization or extension concepts (where applicable).
Understanding of MID Server setup, health monitoring, and discovery troubleshooting.

Benefits

Comp & perks

Medical care
Insurance plans
Savings plans
Flexible Work Programs
Development programs
Educational support
Paid volunteer days
Matching gift programs
Access to employee networks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Service MappingCMDBdependency mappingtag-based service mappingmetadata driven mappingIT infrastructure componentsITSM processespattern optimizationMID Server setupdiscovery troubleshooting

Soft Skills

collaborationcommunication

Certifications

ServiceNow CertificationCSACIS.SM