FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
AI Engineer / Senior Platform Support Assistant Vice President
State Street. Serve as the senior-most technical escalation point for all Gen AI platform issues .
Posted 5/7/2026full-timeQuincy • Massachusetts, Texas • 🇺🇸 United StatesSenior💰 $90,000 - $157,500 per yearWebsite
Tech Stack
Tools & technologiesAWSAzureCloudPythonUnity
About the role
Key responsibilities & impact- Serve as the senior-most technical escalation point for all Gen AI platform issues
- Perform advanced root cause analysis (RCA) on platform outages and performance degradation
- Monitor, maintain, and optimize the health and performance of Gen AI workloads
- Troubleshoot architecture spanning API gateways, networking, and model serving infrastructure
- Collaborate with L1/L2 support teams to develop runbooks and knowledge base articles
- Partner with Development, MLOps, and Infrastructure teams to identify recurring issues
- Drive automation of support workflows by developing scripts and monitoring dashboards
- Stay current with platform updates and ensure compliance with organizational standards
- Provide technical guidance and mentorship to L1/L2 support engineers
- Participate in on-call rotations for production issues as required
Requirements
What you’ll need- Bachelor's Degree in Computer Science, Engineering, Information Technology, or a related field
- 5+ years of experience in production support, platform engineering, cloud operations, or site reliability engineering (SRE), with at least 2+ years focused on AI/ML or Gen AI platforms
- Deep hands-on expertise with Azure AI services, including Azure OpenAI Service, Azure AI Foundry, and Azure Cognitive Services
- Deep hands-on expertise with AWS AI/ML services, including AWS Bedrock and associated AWS services
- Strong working knowledge of Databricks, including Unity Catalog, MLflow, and model serving endpoints
- Proficiency in Python and scripting (Bash/PowerShell) for troubleshooting and automation
- Strong understanding of cloud networking, security, and identity management
- Experience with API troubleshooting and Infrastructure as Code (IaC) tools
- Working knowledge of monitoring and observability tools
- Understanding of LLM concepts and Gen AI architectures
- Experience with CI/CD pipelines and DevOps/MLOps practices
- Strong knowledge of ITIL processes
Benefits
Comp & perks- retirement savings plan (401K) with company match
- insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
- paid-time off including vacation, sick leave, short term disability, and family care responsibilities
- access to our Employee Assistance Program
- incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans)
- eligibility for certain tax advantaged savings plans
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
root cause analysisAzure AI servicesAWS AI/ML servicesDatabricksPythonBashPowerShellAPI troubleshootingInfrastructure as CodeCI/CD pipelines
Soft Skills
technical guidancementorshipcollaborationtroubleshootingautomation
Certifications
Bachelor's Degree in Computer ScienceBachelor's Degree in EngineeringBachelor's Degree in Information Technology