State Street

Client Change Governance Lead, Assistant Vice President

State Street

full-time

Posted on:

Location Type: Hybrid

Location: Krakow • 🇵🇱 Poland

Visit company website
✨ AI Apply
Apply

Job Level

Senior

Tech Stack

ITSMTableau

About the role

  • Own the enterprise Middle Office Change Control Hub and orchestrate Client Change Monthly Business Reviews across business units and regions
  • Operate the MO Change Control Hub (CCH): Establish and maintain change policies, intake criteria, triage, prioritization, and approval workflows (CAB/ARB/SteerCo as applicable)
  • Ensure changes meet risk, compliance, security, data privacy, and audit standards; maintain evidence for internal/external audits
  • Run a transparent prioritization model balancing customer impact, risk, value, and capacity; coordinate release calendars and blackout periods
  • Maintain change risk registers, dependency maps, and mitigation plans across products, processes, and regions
  • Lead readiness checks (UAT, training, comms, support model), verify success criteria, and execute post‑implementation reviews
  • Own the CCH toolset; drive workflow automation, dashboards, and data quality
  • Define and iterate on change policies, SLAs, templates, and playbooks; run root cause analysis on change failures
  • Own the end‑to‑end MBR calendar, agenda, and standards; align with QBR/OKR cycles and executive routines
  • Build an integrated business view (financials, customer, operations, risk, people); craft concise, decision‑oriented narratives
  • Track KPIs/OKRs, targets vs. actuals, variances, drivers, and recovery plans; ensure ownership and follow‑through
  • Produce board‑level and C‑suite‑ready decks/briefs; standardize templates and quality bars across BUs/regions
  • Record decisions, risks, and actions from each MBR; drive accountability and status tracking to closure
  • Foster a culture of disciplined change, transparency, and data-driven decision‑making

Requirements

  • Bachelor’s degree in Business, Operations, Engineering, or related; Master’s or MBA preferred
  • 10+ years in PMO/Change Management/Business Operations roles
  • 4+ years of experience in managing teams
  • Global matrix experience
  • Demonstrated ownership of enterprise‑level change governance and executive business reviews
  • Strong grounding in one or more—ITIL/ITSM, Prosci/ADKAR, Lean/Six Sigma, OKRs, Agile/Scaled Agile (SAFe)
  • Advanced in PowerPoint/Slides, Excel, Power BI/Tableau; experience with change/portfolio tooling (e.g., Change, Jira/Confluence)
  • Operational Rigor: Governance design, process engineering, metrics, controls, and audit readiness
  • Executive Communication: Crisp narrative, data storytelling, and board‑quality materials
  • Analytical Acumen: Forecasting, variance analysis, scenario planning, benefits realization
  • Stakeholder Influence: Aligns diverse senior leaders; navigates trade‑offs with clarity and diplomacy
  • Risk Mindset: Identifies systemic risks early; drives mitigations and contingency plans
  • Change Leadership: Drives adoption, readiness, and sustained behavioral change
  • People Leadership: Coaching, feedback, talent development, and inclusion
Benefits
  • Hybrid working model – split between working from home and working from the office
  • Employee savings plan
  • Multisport card
  • Premium life insurance package
  • Gold medical package for employees and their families (partner and children)
  • Additional holidays – Birthday Day Off, 3rd and 5th year anniversary Day Off, Managers Day Off
  • International operating environment
  • Language classes
  • Soft skills trainings
  • Technical workshops
  • Development sessions with a mentor
  • Diversity of opportunities across a range of challenging and highly complex activities
  • Networking groups and committees
  • Variety of well-being programs
  • Paid days off to volunteer time to company-driven initiatives or organizations of choice

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Change ManagementBusiness OperationsGovernance DesignProcess EngineeringMetricsControlsAudit ReadinessForecastingVariance AnalysisBenefits Realization
Soft skills
Executive CommunicationAnalytical AcumenStakeholder InfluenceRisk MindsetChange LeadershipPeople LeadershipData StorytellingCrisp NarrativeCoachingTalent Development
Certifications
ITILITSMProsciADKARLeanSix SigmaOKRsAgileScaled AgileSAFe