Customer Support

• Provides direct client service support to internal clients, investment managers, and central support teams.
• Establishes and maintains effective collaboration with the offshore Client Service and Business Partners Site.
• Provides inquiry and operational support to clients on complex, high-risk asset-servicing functions.
• Prepares reporting for client purposes such as KPI, Board Packs, Activity Sheets, payment requests, and expense calculations.
• Tracks and conducts research to respond to and resolve complex inquiries and issues.
• Liaises with operations teams to solve processing problems and initiate communication with clients regarding asset-servicing matters.
• Maintains accurate records of research, follow-ups, and client interaction.
• Maintains high standards of personal and professional performance/behavior.

Client Service Support Specialist – Associate 1

Customer Service Associate, German

Customer Service Associate IV

Customer Service Associate V

Customer Service Associate, Turkish