State Street

Incident Issue Program Lead, AVP

State Street

full-time

Posted on:

Location Type: Office

Location: Boston • Massachusetts • 🇺🇸 United States

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Salary

💰 $80,000 - $132,500 per year

Job Level

Senior

About the role

  • Support the business in reporting, data capture, handling, and escalation of State Street IM Incidents (i.e. errors, data incidents and client concessions) as well as State Street IM Issues (i.e. an identified deficiency in the design or effectiveness of the control or operating environment)
  • Review and challenge Incident and Issue content as part of the Reviewer stage of the workflow and broader oversight of both programs to ensure proper alignment between root cause, risk materiality / likelihood, and any required corrective or preventative action
  • Identify risk and control themes and periodically present to senior managers and governance forums to develop and maintain a clear understanding of any gaps and influence – as needed – remediation
  • Monitor key risk and performance indicators; escalate any outliers and assist Incident/Issue owners and senior leaders in successfully addressing them
  • Lead Incident & Issue reporting for senior leaders and governance committees to ensure content is clear, prioritized, and that key themes, preventative action(s), and exceptions/outliers are highlighted for review and action
  • Maintain deep subject matter knowledge related to business line activities, operating model, industry and regulatory trends, as well as business and technology risks; efficiently and effectively apply this insight into how content, themes, and priorities are framed and actioned
  • Engage BRME peers, leaders of other risk programs, and partners in the 2nd and 3rd line of defense to further challenge and develop risk and remediation priorities
  • Establish and maintain productive relationships with key business function leaders; instill confidence by demonstrating credibility and expertise on core programs and services
  • Educate business stakeholders on Incident and Issue program requirements and expectations
  • Develop and maintain an State Street IM view of prioritized Archer Incident & Issue technology enhancements; leverage State Street platform owners and program peers to develop consensus of high-value enhancements and coordinate testing as needed

Requirements

  • 5+ years of financial services experience with a large financial services firm or advisory/consulting firm including experience as an internal auditor, risk or compliance officer or related business role actively assessing and managing risk
  • Independent strategic thinker with an understanding of regulatory, operational, and technology risks in financial services, preferably within investment management function(s)
  • Strong organizational awareness with ability to facilitate and resolve conflicts; ability to make informed, risk optimized decisions under time pressure
  • Ability to manage and coach teams to produce efficient and high quality deliverables
  • Ability to collaborate and drive results within the organization
  • Excellent written and verbal communication skills, including the ability to adapt to various situations and audiences
  • Demonstrated analytical and problem-solving skills and ability to work on global cross-functional projects
  • Strong ability to lead through influence
  • Excellent skills in MS Excel, PowerPoint, and process mapping tools
  • Self-motivated professional with the ability to work within deadlines and meet goals.
Benefits
  • generous medical care
  • insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
  • retirement savings plan (401K) with company match
  • paid-time off including vacation, sick leave, short term disability, and family care responsibilities
  • access to our Employee Assistance Program
  • incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans)
  • eligibility for certain tax advantaged savings plans

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
risk managementincident managementissue managementdata analysisregulatory complianceoperational risk assessmentfinancial services experienceinternal auditingprocess mapping
Soft skills
strategic thinkingconflict resolutiondecision makingteam managementcollaborationcommunicationanalytical skillsproblem-solvinginfluence
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