• lead the Level-3 (L3) production support function for SailPoint platforms
• own L3 support for SailPoint (IIQ)
• complex incident triage, root-cause analysis
• drive problem management
• manage change/release activities
• partner with InfoSec, Audit, Risk, and application owners
• build automation solutions
• hire and develop a high-performing team

Requirements

13+ years total in Identity & Access Management (IAM)
6+ years on SailPoint
3+ years leading engineers/people management
proficient in Java/BeanShell, PowerShell/Python
strong SQL on Oracle/SQL Server
experience with InfoSec, Audit, Risk
proven experience managing and mentoring a 6–12 member team

🔍 ATS Optimization Keywords
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Hard Skills

SailPoint
Java
BeanShell
PowerShell
Python
SQL
Oracle
SQL Server
automation solutions
incident triage

Soft Skills

leadership
people management
mentoring
problem management
team development
communication
collaboration
organizational skills
analytical skills
interpersonal skills

SailPoint Support, Assistant Vice President

SVP General Manager, GCC