Process Improvement & Coordination Specialist

State Department Federal Credit Union

Process Improvement and Coordination Specialist optimizing business processes at SDFCU. Responsibilities include analyzing processes, implementing improvements, and project management.

Posted 6/30/2026full-timeAlexandria • Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Gather, analyze, and document current business processes to identify inefficiencies and areas for improvement.
Design and implement process improvements to enhance productivity, reduce costs, and improve quality, aligning with strategic objectives.
Utilize Business Process Reengineering (BPR) techniques, model business processes, and conduct data analysis to optimize performance and enhance member experience.
Conduct root cause analysis, develop action plans, and monitor the effectiveness of implemented changes.
Provide guidance and advice to management on efficient resource use to achieve positive, measurable results.
Plan, coordinate, and oversee projects from initiation to completion, ensuring they are delivered on time, within scope, and within budget.
Serve as the project manager for prioritized projects, managing full project life cycles, including establishing teams, developing plans, managing resources, timelines, risks, and ensuring successful project implementation.
Communicate project status, risks, and issues to stakeholders and facilitate project meetings and team activities.
Work closely with cross-functional teams to gather requirements and ensure alignment with business objectives.
Act as a liaison between departments and between technical developers and functional users to facilitate communication, collaboration, and ensure that systems and processes meet the organization’s needs.
Prepare and present reports, proposals, and documentation related to process improvements and project status.

Requirements

What you’ll need

Associate’s degree with two years of Project Management experience, or equivalent work experience.
Minimum of 3 years of experience in business process improvement, project management, or a similar role.
Strong analytical and problem-solving skills.
Proficiency in project management software and tools (e.g., Microsoft Project, Asana, Trello).
Excellent communication and interpersonal skills.
Ability to work independently and collaboratively in a fast-paced environment.
Project Management Professional (PMP) certification or Lean Six Sigma certification is a plus.

Benefits

Comp & perks

Diversity and Inclusion: Work in an environment that values and respects all team members
Paid Holidays: Enjoy 12 paid holidays a year, including your birthday
Flexible Work Options: Potential work-from-home options after the introductory period
Generous Paid Time Off: Ample vacation and personal days to maintain a health work-life balance
Tuition Reimbursement: Support for your ongoing education and career development
Commute/Parking Incentives: Financial incentives for your daily commute
Comprehensive Insurance: Access to excellent medical, dental, and vision insurance packages
Gym Reimbursement: Stay healthy with our gym membership reimbursement program
Team Bonding: Participate in company and team bonding events that foster a collaborative work environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Business Process Reengineering (BPR)Data AnalysisRoot Cause AnalysisProcess ImprovementProject Management

Soft Skills

Analytical SkillsProblem-Solving SkillsCommunication SkillsInterpersonal SkillsCollaboration

Certifications

Project Management Professional (PMP) CertificationLean Six Sigma Certification