Member Service Representative I

State Department Federal Credit Union

Member Service Representative I at SDFCU supporting credit union members through phone interactions. Delivering exceptional customer service in a fast-paced call center environment.

Posted 6/30/2026full-timeRemote • Virginia • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Answer incoming calls and maintain expected availability in a queued environment
Meet productivity and call handling goals consistently
Provide superior service by responding to member inquiries about account activity, programs, policies, and procedures
Return calls promptly for escalated issues and ensure all follow-up actions are completed accurately and efficiently
Achieve established sales goals by cross-selling credit union products and services
Promote products and services in alignment with marketing initiatives
Process various member transactions, such as transfers, loan payments, and stop payment
Act as a troubleshooter for online banking and payment services
Attend department meetings and training sessions. Stay updated on policies, procedures, and promotions.

Requirements

What you’ll need

One year customer service experience with proven sales and service skills
High School Diploma or equivalent
Ability to handle a high volume of inbound calls efficiently
Professional phone manner and good, clear speaking voice
Ability to communicate effectively orally, with demonstrated listening skills
Demonstrated resourcefulness and analytical skills
Ability to utilize a Windows software environment
Accurate typing of 35 w.p.m. desired
Ability to write effectively with attention to grammar and composition
Good organizational and time management skills

Benefits

Comp & perks

Health, dental, and vision insurance within the first 30 days of employment
Matched 401(K) plan with up to 4% SDFCU contribution
Paid Holidays: Enjoy 12 paid holidays a year, including your birthday
Flexible Work Options: Potential work-from-home options after the introductory period
Generous Paid Time Off: Ample vacation and personal days to maintain a healthy work-life balance
Tuition Reimbursement: Support for your ongoing education and career development
Parking Incentives: Financial incentives for your daily parking
Comprehensive Insurance: Access to excellent medical, dental, and vision insurance packages
Gym Reimbursement: Stay healthy with our gym membership reimbursement program
Team Bonding: Participate in company and team bonding events that foster a collaborative work environment

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Call HandlingAccount Activity InquiryTransaction ProcessingCross-SellingTyping Speed of 35 W.P.M.

Soft Skills

Professional Phone MannerListening SkillsResourcefulnessAnalytical SkillsTime Management

Certifications

High School Diploma or Equivalent