Receptionist – Resource Center Specialist

State Bar of Arizona

Resource Center Specialist serving as a key contact for members and the public at the State Bar of Arizona. Delivering exceptional service and managing inquiries via multiple channels.

Posted 7/7/2026full-timePhoenix • Arizona • 🇺🇸 United StatesJuniorMid-Level💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills through effective communication and interpersonal interactions, while managing administrative tasks and maintaining accurate records. Proficient in handling inquiries and providing support in a front desk or call center environment.

Highest-signal resume keywords

Customer ServiceBilingual (Spanish)Administrative FunctionsCall Center ExperienceMembership Database Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Record ManagementDatabase MaintenanceCall TriageAutomatic Call Distribution

Soft Skills

Interpersonal CommunicationProblem SolvingWritten Correspondence

Tools & Technologies

Conference Room ManagementCalendar Management

Certifications & Qualifications

High School DiplomaGeneral Education Degree (GED)

Industry Keywords

Front DeskReceptionAdministrative Position

About the role

Key responsibilities & impact

Serves as a primary point of contact for our members, staff, and the public.
Plays a vital role in delivering exceptional service through phone, email, written correspondence, and in-person interactions.
Triages incoming calls, greets and assists visitors, assesses needs, and directs inquiries.
Shares responsibility for maintaining the membership database, resolving record discrepancies.
Performs administrative functions such as managing conference rooms and calendars.

Requirements

What you’ll need

Requires a High School Diploma or General Education Degree (GED).
Bilingual (Spanish) Preferred.
Minimum two (2) years’ experience in a front desk/reception or administrative position or two (2) years’ experience in a call center environment, preferably using an Automatic Call Distribution.

Benefits

Comp & perks

100% employer paid medical, dental, and vision insurance (employee only)
$900 HSA funding provided by employer for individuals ($2,000 for families)
Generous paid vacation and sick time
10 paid holidays per year + 2 additional floating holidays
8 hours of paid volunteer hours per year
Paid parental leave
401(k) with employer match
Public Service Loan Forgiveness (PSLF)
Quarterly wellness reimbursement for gym membership
A community of friendly and collaborative co-workers