Strategic Account Growth Manager
Sanas
FinTech Support Specialist
Stampli
full-time
Posted on:
Origin: • 🇺🇸 United States • Tennessee
Visit company websiteJob Level
JuniorMid-Level
About the role
- As Stampli’s FinTech Support Specialist, you will report to our FinTech Operations Manager and work closely with our partners, Customer Success, and Product teams to optimize our payment processing platform. You will collaborate with product and engineering teams to identify bugs and suggest feature improvements. Additionally, you will monitor performance, troubleshoot issues, and ensure compliance. This role also includes updating standard operating procedures and documenting areas for improvement. Provide expert support to customers and partners on Stampli’s payments functionality, including ACH, checks, credit cards, and cross-border payments. Troubleshoot and resolve complex payment issues quickly and accurately, escalating them when needed. Collaborate with Product and Engineering to identify bugs, log feature requests, and test new releases to ensure reliability and performance. Monitor payment workflows, proactively flagging risks or anomalies to protect customer trust and ensure compliance. Partner with Customer Success to deliver a seamless experience for customers. Use AI-driven insights and tools within Stampli to spot trends, reduce resolution times, and enhance the overall support experience. Continuously seek opportunities to optimize processes, improve efficiency, and drive retention through excellent service.
Requirements
- Proficiency with electronic payments, including ACH (Automated Clearing House), cross-border wire transfers, credit card transactions, payment gateways, and handling disputes. 2+ years of experience supporting payment platforms and working with third-party payment processors and/or credit card issuing companies is a plus. Experienced in B2B support, preferably within a FinTech environment is a plus. A strong understanding of financial technologies, excellent troubleshooting skills, and the ability to manage and scale support operations in a fast-paced and changing environment. Ability to work cross-functionally with our Product and Customer Success teams to align on customer expectations, product updates, and continuous improvements. Organized, curious, and motivated to learn. Bachelor’s Degree Ability to leverage AI and automation to detect trends in payment issues, anticipate customer needs, and provide proactive solutions, enhancing both speed and accuracy in support.
