Senior Technical Customer Care Specialist – Xtime
Cox Enterprises
ApacheCloud
FinTech Support Specialist
Stampli
full-time
Posted on:
Location: California • 🇺🇸 United States
Visit company websiteSalary
💰 $70,000 per year
Job Level
JuniorMid-Level
About the role
- Provide expert support to customers and partners on Stampli’s payments functionality, including ACH, checks, credit cards, and cross-border payments
- Troubleshoot and resolve complex payment issues, escalating when needed
- Collaborate with Product and Engineering to identify bugs, log feature requests, and test new releases
- Monitor payment workflows, proactively flagging risks or anomalies to ensure compliance
- Partner with Customer Success to deliver a seamless customer experience
- Use AI-driven insights and tools within Stampli to spot trends and reduce resolution times
- Continuously seek opportunities to optimize processes, improve efficiency, and drive retention
- Update standard operating procedures and document areas for improvement
- Report to the FinTech Operations Manager and work closely with partners, Customer Success, and Product teams
Requirements
- Proficiency with electronic payments, including ACH, checks, credit cards, and cross-border payments
- 2+ years of experience supporting payment platforms and working with third-party payment processors and/or credit card issuing companies is a plus
- Experienced in B2B support, preferably within a FinTech environment is a plus
- Strong understanding of financial technologies
- Excellent troubleshooting skills
- Ability to manage and scale support operations in a fast-paced and changing environment
- Ability to work cross-functionally with Product and Customer Success teams
- Organized, curious, and motivated to learn
- Bachelor's Degree
- Ability to leverage AI and automation to detect trends and provide proactive solutions
