Stampli

FinTech Support Specialist

Stampli

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Salary

💰 $70,000 per year

Job Level

JuniorMid-Level

About the role

  • Provide expert support to customers and partners on Stampli’s payments functionality, including ACH, checks, credit cards, and cross-border payments
  • Troubleshoot and resolve complex payment issues, escalating when needed
  • Collaborate with Product and Engineering to identify bugs, log feature requests, and test new releases
  • Monitor payment workflows, proactively flagging risks or anomalies to ensure compliance
  • Partner with Customer Success to deliver a seamless customer experience
  • Use AI-driven insights and tools within Stampli to spot trends and reduce resolution times
  • Continuously seek opportunities to optimize processes, improve efficiency, and drive retention
  • Update standard operating procedures and document areas for improvement
  • Report to the FinTech Operations Manager and work closely with partners, Customer Success, and Product teams

Requirements

  • Proficiency with electronic payments, including ACH, checks, credit cards, and cross-border payments
  • 2+ years of experience supporting payment platforms and working with third-party payment processors and/or credit card issuing companies is a plus
  • Experienced in B2B support, preferably within a FinTech environment is a plus
  • Strong understanding of financial technologies
  • Excellent troubleshooting skills
  • Ability to manage and scale support operations in a fast-paced and changing environment
  • Ability to work cross-functionally with Product and Customer Success teams
  • Organized, curious, and motivated to learn
  • Bachelor's Degree
  • Ability to leverage AI and automation to detect trends and provide proactive solutions