National Services Technical Coordinator

Staley Technologies

Technical Coordinator managing service calls and ensuring customer satisfaction for Staley Technologies. Liaising with customers and service technicians for effective resolution of technical issues.

Posted 7/29/2026full-timeLittle Rock • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical aptitude and exceptional communication skills to effectively manage customer service calls and ensure high levels of customer satisfaction. Proficient in coordinating service requests and providing technical support while maintaining accurate records and managing multiple priorities.

Highest-signal resume keywords

Technical AptitudeCustomer Service ManagementMicrosoft Office ProficiencySalesforce ExperienceProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical SupportService Call ManagementProposal PreparationRecord KeepingEstimate Preparation

Soft Skills

Organizational SkillsMultitasking AbilityInterpersonal SkillsCommunication SkillsCustomer-Centric Approach

Tools & Technologies

Microsoft OfficeSalesforce

Industry Keywords

Break/Fix ServiceService RequestsCustomer SatisfactionTechnical IssuesService Professionals

About the role

Key responsibilities & impact

Serve as the primary point of contact for customers requiring break / fix service, ensuring a high level of customer satisfaction.
Receive, assess, and prioritize service calls, ensuring appropriate assignment and timely resolution of technical issues.
Coordinate and dispatch service professionals based on the nature and urgency of the service requests.
Prepare estimates for labor and expenses for service calls when needed.
Prepare and provide proposals to the customer, explaining in detail the service we will provide.
Maintain detailed and accurate records of service calls, including customer information, issue descriptions, actions taken, and resolutions.
Monitor and track the progress of service calls, providing updates to customers and management as necessary.
Communicate effectively with customers and service professionals to gather necessary information, provide status updates, and ensure resolution satisfaction.
Provide technical support to dispatched service professionals as needed.
Handle customer complaints and escalations professionally, working to resolve issues promptly and to the customer's satisfaction.

Requirements

What you’ll need

High school diploma or equivalent; Associate’s or Bachelor’s degree in a technical field preferred.
Strong technical aptitude and the ability to understand and explain technical issues.
Excellent organizational and multitasking skills, with the ability to prioritize and manage multiple service calls simultaneously.
Exceptional communication and interpersonal skills, with a customer-centric approach.
Proficient in using Microsoft Office, Salesforce and other relevant tools.
Ability to work independently and as part of a team in a fast-paced environment.
Problem-solving skills and the ability to handle stressful situations calmly and effectively.
Availability to work flexible hours, including evenings and weekends, as needed.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Staley Technologies Website LinkedIn All Job Openings 201 - 500 employees Founded 1951 💼 Consulting 🏥 Healthcare 🏨 Hospitality Consulting
Healthcare
Hospitality Staley Technologies is a nationwide network and technology integrator headquartered in Little Rock, Arkansas. The company provides end-to-end infrastructure and deployment services including structured cabling, wireless design and implementation, light electrical, nationwide rollouts, 24/7 support, CCTV and access control systems, digital signage, kiosk and cash management solutions, and broadband ISP services. Staley serves business clients across banking & finance, healthcare, hospitality, manufacturing, and retail with managed on-site deployment and technology services. National Services Technical Coordinator Job not on LinkedIn 🔥 16 minutes ago 🏢🏡 Little Rock – Hybrid 💵 $20 - $27 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Serve as the primary point of contact for customers requiring break / fix service, ensuring a high level of customer satisfaction.
Receive, assess, and prioritize service calls, ensuring appropriate assignment and timely resolution of technical issues.
Coordinate and dispatch service professionals based on the nature and urgency of the service requests.
Prepare estimates for labor and expenses for service calls when needed.
Prepare and provide proposals to the customer, explaining in detail the service we will provide.
Maintain detailed and accurate records of service calls, including customer information, issue descriptions, actions taken, and resolutions.
Monitor and track the progress of service calls, providing updates to customers and management as necessary.
Communicate effectively with customers and service professionals to gather necessary information, provide status updates, and ensure resolution satisfaction.
Provide technical support to dispatched service professionals as needed.
Handle customer complaints and escalations professionally, working to resolve issues promptly and to the customer's satisfaction. 🎯 Requirements
High school diploma or equivalent; Associate’s or Bachelor’s degree in a technical field preferred.
Strong technical aptitude and the ability to understand and explain technical issues.
Excellent organizational and multitasking skills, with the ability to prioritize and manage multiple service calls simultaneously.
Exceptional communication and interpersonal skills, with a customer-centric approach.
Proficient in using Microsoft Office, Salesforce and other relevant tools.
Ability to work independently and as part of a team in a fast-paced environment.
Problem-solving skills and the ability to handle stressful situations calmly and effectively.
Availability to work flexible hours, including evenings and weekends, as needed. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Service Coordinator 🕒 June 24 House Doctors 11 - 50 👥 B2C 🤝 B2B Website LinkedIn All Job Openings Service Coordinator for House Doctors, handling scheduling and client communications in the home service industry. Requires expert knowledge of Service Titan and strong organizational skills. 🏢🏡 Little Rock – Hybrid 💵 $18 - $22 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs