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Stake

Customer Success Analyst

Stake

Customer Success Analyst developing customer insights and improving experiences at Stake's financial platform. Collaborating with internal teams to solve complex customer issues and enhance operations.

Posted 7/8/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical skills and a customer-centric approach to enhance operational processes and customer experiences. Proficient in utilizing data insights and feedback to drive improvements in customer service and support within the fintech or financial services sectors.

Highest-signal resume keywords
Customer Service ExperienceAnalytical SkillsProblem-SolvingCRM PlatformsFinancial Services Knowledge

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Data AnalysisOperational ImprovementCustomer Feedback UtilizationQuality AssuranceRisk Management
Soft Skills
Clear CommunicationOwnershipDetail-OrientedCollaborationAdaptability
Tools & Technologies
CRM SoftwareCase Management Platforms
Industry Keywords
FintechFinancial ServicesCustomer SupportCustomer ExperienceRegulated Industry

About the role

Key responsibilities & impact
  • Develop a deep understanding of our customers, products and operational processes
  • Work directly with customers to solve complex problems, build trust and deliver exceptional experiences
  • Analyse customer trends, identify opportunities for improvement and help shape Stake's operations and customer experience
  • Transform customer feedback into meaningful action, influencing decisions that improve experiences for hundreds of thousands of investors
  • Collaborate closely with Product, Engineering, Operations and Risk teams

Requirements

What you’ll need
  • Experience in customer service, customer support, operations or another customer-facing environment
  • Enjoy solving problems, investigating issues and identifying opportunities for improvement
  • Communicate clearly and confidently, both in writing and in conversation
  • Analytical, detail-oriented and comfortable using data and insights to support decision-making
  • Take ownership, learn quickly and enjoy working in a fast-moving environment
  • Interest in technology, investing, financial services or how great products and businesses scale
  • Bonus: Worked with CRM, customer support or case management platforms
  • Bonus: Used customer feedback, reporting or operational data to improve processes or customer experiences
  • Bonus: Worked in fintech, financial services or another regulated industry
  • Bonus: Supported customers using investing, trading or financial products
  • Bonus: Contributed to operational improvement, quality assurance or risk-related initiatives

Benefits

Comp & perks
  • Professional development allowance
  • Health insurance
  • Parental leave
  • Wellbeing support
  • Annual leave swap days and mental health days
  • Team days and talent referral bonus