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Assistant Engineer
ST EngineeringProvide IT helpdesk support for end-users at ST Engineering. Assist with troubleshooting and maintenance of hardware and software systems in a collaborative environment.
Tech Stack
Tools & technologiesCyber SecurityLinux
About the role
Key responsibilities & impact- Provide helpdesk support to end-user through appropriate communication and responsive services
- Assist end-users in the setup of their laptops to be able to connect to the system
- Provide L1 support for end-users and assist in the troubleshooting of their issues
- Carry out patching of firmware, OS and cyber security patches for hardware e.g. servers, routers, switches, as well as COTS patches
- Install antivirus software and ensure virus definitions are up to date
- Document all reported incidents and service requests
Requirements
What you’ll need- Minimally with Diploma in IT or with a relevant course
- Fresh diploma graduates are welcomed
- 1–3 years of experience in IT support is a plus
- Knowledge in Windows server OS, Linux OS in a virtual environment would be an advantage
- Knowledge and 3 years hands-on experience with Virtualization and Hypervisors, Nutanix platform would be an advantage
- Knowledge in network switches/routers would be an advantage
- Excellent written and verbal communication to convey technical ideas to both technical and non-technical audiences and contribute within a team environment
- Pro-active, dynamic and with good analytical/conceptual thinking
- Able to work independently as well as in a team and good interpersonal skills
Benefits
Comp & perks- Competitive remuneration
- Comprehensive benefits
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
helpdesk supportL1 supporttroubleshootingpatchingantivirus software installationWindows server OSLinux OSvirtualizationHypervisorsnetwork switches
Soft Skills
written communicationverbal communicationanalytical thinkingconceptual thinkingteamworkindependenceinterpersonal skillsproactivedynamic
Certifications
Diploma in IT