IT Systems Specialist, ERP Customer Support

SSH Software und Systemberatung GmbH

Customer Support role handling ERP customer inquiries in the packaging industry. Focused on 1st and 2nd Level Helpdesk support and system functions management.

Posted 4/21/2026full-timeSchwarzach am Main • 🇩🇪 GermanyMid-LevelSenior💰 €900 - €1,050 per monthWebsite

Tech Stack

Tools & technologies

ERPSQL

About the role

Key responsibilities & impact

Support and maintenance of an existing ERP customer portfolio
Handling support cases in the 1st and 2nd level helpdesk
Reviewing and processing system functions and customer requirements
Version and test management
Preparation and maintenance of documentation

Requirements

What you’ll need

Completed vocational training as an IT systems management assistant (IT-Systemkaufmann), IT specialist (Fachinformatiker) or industrial clerk (Industriekaufmann)
Good knowledge of ERP systems
Knowledge of the packaging industry and SQL Server is an advantage
Strong IT affinity and technical understanding
Team player with good communication skills

Benefits

Comp & perks

Collegial team atmosphere
Flexible working hours / flexitime
Commuting / travel allowance
Home office / remote work options
Company pension scheme

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ERP systemsSQL Serverversion managementtest managementsystem functionscustomer requirements processing

Soft Skills

communication skillsteam playertechnical understandingIT affinity

Certifications

IT systems management assistantIT specialistindustrial clerk