Senior Client Services Analyst

SS&C Technologies

Client Services Senior Analyst ensuring high client satisfaction and retention at SS&C financial services. Act as primary contact for resolving client inquiries and enhancing service experience.

Posted 7/3/2026full-timeLondon • 🇬🇧 United KingdomSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management, particularly with SS&C's PACER asset-management platform, while leveraging strong analytical and problem-solving skills to enhance client satisfaction and service delivery.

Highest-signal resume keywords

SS&C PACER Asset-Management PlatformClient Relationship ManagementAnalytical SkillsMicrosoft Office SuiteCRM Software (Salesforce)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisReportingProblem-SolvingClient SupportService Improvement

Soft Skills

Communication SkillsOrganizational SkillsCollaborationAdaptabilityClient Training

Tools & Technologies

Microsoft ExcelCRM Software

Industry Keywords

Financial ServicesTechnologyClient EngagementService Level Agreement (SLA)Performance Metrics

About the role

Key responsibilities & impact

Act as the primary point of contact for client inquiries, issues, and escalations, providing timely and accurate resolutions, primarily for PACER.
Troubleshoot and resolve technical and product-related challenges, focusing on low-volume, high-complexity cases that require analytical thinking.
Conduct in-depth analysis of client needs and usage patterns to identify opportunities for service improvement and product adoption.
Collaborate cross-functionally with internal teams (e.g., product development, operations, sales) to ensure seamless client support and issue resolution.
Provide training and guidance to clients on SS&C products and services, ensuring optimal utilization and understanding.
Prepare and present client reports, performance metrics, and service level agreement (SLA) reviews.
Proactively identify potential risks or challenges within client relationships and develop mitigation strategies.
Participate in client meetings and presentations, representing SS&C Solutions Limited professionally and effectively.
Contribute to the continuous improvement of client service processes and documentation.
Stay informed about industry trends, competitive landscape, and SS&C product enhancements to provide informed client support.

Requirements

What you’ll need

Hands‑on experience with SS&C’s PACER asset‑management platform is essential.
Bachelor's degree in Business, Finance, Information Technology, or a related field.
Minimum of 3-5 years of experience in a client-facing role, preferably within financial services or technology.
Proven track record of managing and nurturing client relationships, with a focus on client satisfaction and retention.
Strong analytical and problem-solving skills with the ability to interpret complex data and identify effective solutions.
Excellent written and verbal communication skills, with the ability to articulate complex information clearly and concisely.
Proficiency in Microsoft Office Suite, particularly Excel for data analysis and reporting.
Experience with CRM software (e.g., Salesforce) is highly desirable.
Ability to work independently and collaboratively in a fast-paced, dynamic environment.
Strong organizational skills with the ability to prioritize tasks and manage multiple client engagements simultaneously.
Demonstrated ability to learn new technologies and adapt to evolving product offerings.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development opportunities