Customer Engagement Manager

SS&C Technologies

Customer Engagement Manager defining Deal Service solutions for clients at a leading financial services technology company. Collaborating with cross-functional teams to drive sales performance in the Deal Services organization.

Posted 6/22/2026full-timeHong Kong • 🇭🇰 Hong KongMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Interface with advisors, corporates and other business stakeholders on the discovery, scoping and sale of our Deal Services offerings
Understand client business needs, gather requirements and recommend best practices through direct client interaction
Work closely with cross-functional teams to assemble services that meet the client’s needs
Prepare cost and timeline estimates, and set client expectations
Manager opportunities and pipeline
Communicate requirements and handover deals to the Deal Service delivery team for execution
Drive sales initiatives across the Field Sales organization to drive overall Deal Services performance

Requirements

What you’ll need

Bachelors in business management or other related fields
3+ years of experience in a Sales-type role.
Experience working with cross-functional teams including Customer Service, Product Management, Field Sales, Pre-sales, Legal, Marketing, and Finance.
Demonstrated ability to think strategically about business, product, and technical challenges, with the ability to build and convey compelling value propositions.
Strong organizational skills, with the ability to work on multiple opportunities with multiple deadlines.
Excellent listening, oral, and written communication skills.
Self-starter with the ability to work independently and manage priorities.
Ability to work under pressure in a fast-paced environment and think outside the box.
Interface with customers, colleagues, management, and project stakeholders, as needed, to ensure overall project success.
Optimally, has a balanced combination of large corporate and small, entrepreneurial company backgrounds.
Detail and goal oriented.
Understands financial markets (e.g. M&A, Corporate, Loans, Asset Management, Private Equity, etc.)

Benefits

Comp & perks

Flexibility : Hybrid Work Model and Business Casual Dress Code, including jeans
401k Matching Program
Professional Development Reimbursement
Flexible Personal/Vacation Time Off
Sick Leave
Paid Holidays
Medical, Dental, Vision, Employee Assistance Program, Parental Leave
Discounts on fitness clubs, travel and more!

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

organizational skillslistening skillsoral communication skillswritten communication skillsself-starterability to manage prioritiesability to work under pressurestrategic thinkingdetail orientedgoal oriented

Certifications

Bachelor's in business management