Associate Manager, Alternative Investor Services

SS&C Technologies

Manage investor lifecycle operations at SS&C, coordinating with teams for fund administration services and ensuring compliance with regulatory standards.

Posted 6/3/2026full-timeWindsor • Connecticut, New Jersey, New York • 🇺🇸 United StatesJuniorMid-Level💰 $60,000 - $137,000 per yearWebsite

About the role

Key responsibilities & impact

Manage investor lifecycle operations, including subscriptions, redemptions, capital calls, distributions, and the accuracy of related investor records and reporting
Oversee AML/KYC and due‑diligence reviews for new and existing investors, ensuring compliance with regulatory requirements and firm policies
Serve as an escalation point for client and investor inquiries, providing clear resolutions and maintaining strong client relationships
Manage and develop professionals and first‑level leaders, ensuring effective coaching, performance management, and a collaborative, inclusive team environment
Coordinate with cross‑functional teams such as Fund Accounting, Compliance, Legal, and Technology to support fund launches, ongoing operations, and issue resolution
Drive operational improvements by analyzing workflows, enhancing processes, implementing efficiency initiatives, and recommending updates to procedures or policies
Ensure quality, accuracy, and risk management across investor services activities by applying sound judgment, monitoring controls, and making informed decisions aligned with business goals

Requirements

What you’ll need

Bachelor’s or Master’s Degree
2-5 years’ experience in Investor Services or related field financial services industry with at least 2 years in a leadership or supervisory capacity
Excellent client relationship management skills with a proven ability to communicate effectively with institutional investors
Demonstrated ability to manage complex projects and work effectively with corporate executives
Strong knowledge of hedge funds, private equity, and alternative investment structures, including investor services operations, transaction processing, AML/KYC, compliance requirements, and NAV-related concepts
Understanding of regulatory standards governing alternative investments and investor services, with the ability to apply compliance expectations effectively in daily operations
Proven ability to manage, develop, and motivate teams, fostering a collaborative, inclusive, and high-performance culture
Excellent communication and client-relationship skills, including the ability to clearly explain complex operational or regulatory issues and handle escalations with professionalism
Strong problem-solving and analytical abilities

Benefits

Comp & perks

medical, dental, and vision coverage
a 401(k) plan with company match
paid time off
holidays
parental leave
professional development reimbursement opportunity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AMLKYCinvestor services operationstransaction processingcompliance requirementsNAVoperational improvementsworkflow analysisperformance managementrisk management

Soft Skills

client relationship managementcommunicationproject managementteam managementcollaborationproblem-solvinganalytical abilitiescoachingescalation handlinginclusive culture fostering

Certifications

Bachelor’s DegreeMaster’s Degree