Senior Software Engineer, BluePrism

SS&C Technologies

Production Support Lead responsible for RPA ecosystem health and Zero-Downtime model at SS&C. Requires Blue Prism expertise and experience in high-pressure financial environments.

Posted 5/24/2026full-timeWindsor • Connecticut • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

RPASOAPSQLVMware

About the role

Key responsibilities & impact

You will be responsible for the end-to-end health and availability of our RPA ecosystem.
Your goal is to move the team toward a "Zero-Downtime" model by architecting a resilient infrastructure that spans on-prem VMware clusters.
Maintain and optimize the on-premise VM cluster.
Responsible for resource allocation (CPU/RAM), monitoring host health, and ensuring that Blue Prism Runtime Resources have the low-latency connectivity required for financial processing.
Oversee the transition of support services and modular RPA components into containerized environments.
Manage pod health, scaling policies, and service meshes to ensure consistent performance across the cluster.
Architect and maintain a stable, scalable Blue Prism environment.
Design multi-VM scaling strategies to handle high-volume financial processes.
Lead the investigation of critical production terminations.
Use your Blue Prism development expertise to perform a line-by-line code review.
Partner with the database team to troubleshoot SQL deadlocks, optimize T-SQL queries for Blue Prism work queues, and monitor memory management to prevent VM crashes.
Implement automated "Watchdog" frameworks and heartbeat monitoring to identify potential SLA breaches before they impact the business.
Serve as the final gatekeeper for production migrations, verifying that every process has 100% scenario coverage, proper alerting, and notification governance.

Requirements

What you’ll need

7+ Years Experience: A background in Production Support, Systems Administration, or RPA Architecture.
Development Experience: 3+ years of hands-on Blue Prism Development (Object/Process Studio).
Experience with API integration (RESTful, SOAP)
Blue Prism Infrastructure Mastery: Deep expertise of V6/V7 infrastructure components (Server, Database, Runtime Resources).
AI Exposure: Practical experience using Claude , GPT-4, or similar models ( Whisper, Qwen ) to assist in technical design, documentation, and debugging.
Database, Networking & Security: Advanced SQL Server proficiency (troubleshooting execution plans/deadlocks) and a solid understanding of VM networking, Load Balancers and Active Directory.
SLA Discipline: Experience in high-pressure financial services environments where "Zero-Downtime" is the baseline expectation.
Communication: Ability to translate complex technical failures into clear risk assessments for senior leadership.

Benefits

Comp & perks

Flexibility : Hybrid Work Model & a Business Casual Dress Code, including jeans
Your Future: 401k Matching Program, Professional Development Reimbursement
Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
Training: Hands-On, Team-Customized, including SS&C University
Extra Perks: Discounts on fitness clubs, travel and more!

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Hard Skills & Tools

Blue Prism DevelopmentAPI integrationSQL ServerT-SQL optimizationVMwarecontainerizationscaling strategiesmonitoringautomated frameworksproduction support

Soft Skills

communicationrisk assessmentleadership