Associate Solutions Consultant, Eclipse Client Services

SS&C Technologies

Associate Solutions Consultant working with clients and R&D on SS&C Eze investment technology. Responsible for service requests, incident management, and project collaboration.

Posted 5/22/2026full-timeBoston • Illinois, Massachusetts, New York • 🇺🇸 United StatesJuniorMid-Level💰 $70,000 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Handle and execute service requests,
Triage and diagnose incidents,
Assist with daily operations for the platform
Own client projects working with hedge fund custodians/administrators,
Work with R&D on internal projects
More experienced consultants are expected to train associates, act as an escalation point, and handle more complex or nuanced projects

Requirements

What you’ll need

Bachelor’s Degree
1-3 years of recent and relevant work experience with similar functionality (Financial Services, Investment Technology, or Software-as-a-Service (SaaS)) in a technology or client-facing role
Familiarity in related subject areas such as Finance, Information Systems, Computer Science, Business Administration or similar
Technology troubleshooting skills and interest in technology and software support
Ability to learn new processes, products, and support tools quickly
Understanding of financial markets and related processes
Experience collaborating with Software Development teams to facilitate Product Supportability, Incident Management, Problem Management, and Request Fulfillment processes
Experience training employees on a growing team
Understanding of project management best practices

Benefits

Comp & perks

401k Matching Program
Professional Development Reimbursement
Flexible Personal/Vacation Time Off
Sick Leave
Paid Holidays
Medical, Dental, Vision
Employee Assistance Program
Parental Leave
Discounts on fitness clubs, travel and more!

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technology troubleshootingincident managementproblem managementrequest fulfillmentproject management

Soft Skills

trainingcollaborationclient-facingability to learn quickly

Certifications

Bachelor's Degree