Renewals Manager

SS&C Technologies

. Own the end-to-end renewal cycle for sub-$100K ARR accounts across the Americas — from early engagement to booked revenue .

Posted 4/22/2026full-timeRemote • Connecticut, Florida, New York, Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $110,000 - $125,000 per yearWebsite

Tech Stack

Tools & technologies

RPA

About the role

Key responsibilities & impact

Own the end-to-end renewal cycle for sub-$100K ARR accounts across the Americas — from early engagement to booked revenue
Build and run a proactive outreach cadence that ensures no renewal is a surprise, internally or externally
Drive renewal rate and renewal revenue as your primary commercial deliverables, with on-time renewal rate and forecast accuracy as supporting metrics
Maintain an accurate current quarter + 1 rolling forecast, reported weekly with clear risk and opportunity commentary
Identify at-risk accounts early and mobilize the right internal resources to protect revenue
Identify upsell and expansion signals within your book and hand off cleanly to Account Executives
Design and document the renewals playbook for long-tail accounts — cadences, engagement thresholds, escalation paths — built to be repeatable and scalable
Work with Renewals Operations on process design, CPQ, Salesforce hygiene, and automation to reduce friction in the cycle
Coordinate with Partner Managers to align on partner-led renewal coverage and ensure no gaps or duplication
Collaborate with Deal Desk on deal structure, multi-year options, and approval workflows
Contribute to the global renewals build — share learnings across regions and help shape function-wide standards and practices
Know when to escalate — and be comfortable doing so — to protect revenue and maintain credibility with stakeholders

Requirements

What you’ll need

4+ years of experience in Enterprise Software renewals sales, or a quota-carrying customer retention/commercial role
A demonstrable track record managing a high-volume, low-touch book of business with strong retention outcomes
Strong Salesforce proficiency including pipeline management, forecasting, and maintaining data hygiene
The ability to produce and present an accurate rolling forecast with clear commentary, risk flags, and confidence levels
A genuine self-starter mindset — you identify the gap and fill it without being told; ambiguity is something you navigate, not avoid
Strong written, verbal, and presentation skills; you communicate clearly across peer, stakeholder, and leadership audiences
Comfort working at multiple levels of an organization — operationally day-to-day, and upward when escalation is needed
Advantageous: Experience in a deal desk, revenue operations, or renewals operations function
Advantageous: Familiarity with CPQ tools (Salesforce CPQ, DealHub, or similar) and contract workflow systems
Advantageous: Experience working in a partner channel go-to-market and coordinating renewals through partners
Advantageous: Background in enterprise software or intelligent automation (RPA, AI, BPA)

Benefits

Comp & perks

medical, dental, and vision coverage
a 401(k) plan with company match
paid time off
holidays
parental leave
professional development reimbursement opportunity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

renewal cycle managementforecastingdata hygienepipeline managementcustomer retentionupsellingprocess designcontract workflowSalesforce CPQintelligent automation

Soft Skills

self-starter mindsetcommunication skillspresentation skillsstakeholder managementproblem-solvingcollaborationadaptabilityrisk managementorganizational skillsescalation management