SS&C Technologies

Senior Manager – Strategic Client Governance, Operational Oversight

SS&C Technologies

full-time

Posted on:

Location Type: Hybrid

Location: Melbourne • Australia

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Job Level

Senior

About the role

  • Provide governance oversight for strategic client operational delivery, ensuring contractual obligations, SLAs, and regulatory requirements are consistently met.
  • Maintain and enhance monitoring and assurance frameworks to assess service performance, operational risk, and control effectiveness.
  • Deliver clear, actionable reporting on service delivery metrics, risks, and issues to senior management, governance committees, and clients.
  • Partner closely with internal stakeholders and onshore/offshore delivery teams to ensure consistent execution of client service processes.
  • Support day-to-day operational oversight of strategic client accounts, enabling timely issue identification and structured resolution.
  • Participate in client governance forums, providing assurance on service delivery, controls, and risk management.
  • Prepare and present client-facing governance and performance reports as part of regular service reviews.
  • Collaborate with Account Managers and Client Relationship Managers to align governance frameworks with client expectations and contractual commitments.
  • Track, analyse, and report on KPIs and SLAs, identifying trends and driving continuous improvement initiatives.
  • Support risk assessments, audits, and control reviews, ensuring corrective actions are implemented and embedded.

Requirements

  • Minimum 10+ years’ experience in operations, governance, or risk management within financial services, asset servicing, or Transfer Agency environments.
  • Proven track record in operational transformation, governance implementation, and risk management initiatives.
  • Demonstrated experience providing client service oversight for institutional clients, ensuring regulatory compliance and adherence to governance frameworks.
  • Strong knowledge of Transfer Agency operations, regulatory requirements, and industry best practices.
  • Deep understanding of governance frameworks, performance monitoring, and operational risk mitigation.
  • Ability to analyse performance data, identify trends, and drive continuous process improvements.
  • Experience managing complex, multi-location service delivery models, including offshore teams.
  • Exceptional stakeholder management, communication, and influencing skills across internal teams and client-facing forums.
  • Strong analytical, problem-solving, and decision-making capabilities in complex operational environments.
  • Ability to work effectively with diverse teams across geographies, fostering collaboration and alignment.
  • Confident presenter with the ability to communicate governance, risk, and performance insights to senior management and clients.
Benefits
  • Flexibility : Hybrid Work Model
  • Income Protection Insurance
  • Flexible Time Off
  • Private Health Insurance discount
  • Primary & Secondary Paid Parental leave
  • Death & TPD Insurance
  • Discounts on fitness clubs
  • travel and more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operational deliverygovernance oversightservice performance monitoringrisk managementKPI analysisSLA trackingoperational transformationregulatory complianceperformance reportingcontrol reviews
Soft Skills
stakeholder managementcommunication skillsinfluencing skillsanalytical skillsproblem-solvingdecision-makingcollaborationpresentation skillsclient service oversightcontinuous improvement