Administration

• The Retirement Solutions Group is looking for a dedicated and experienced Retirement Plan Account (Administrator) Manager to join our rapidly growing team.
• The role is to manage and service retirement plan accounts, ensure client satisfaction, and comply with regulatory requirements.
• Build strong rapport with plan sponsors and brokers with complex and sensitive plan issues.
• Requires strong analytical skills, excellent communication abilities, and a deep understanding of retirement plan products and services.
• Duties include responding to plan sponsors’ requests for information, determining feasibility, and submitting requests to individual specialists for action.
• Interface with management and internal support groups to research issues and coordinate responses to plan sponsors.
• This includes conducting trend analysis of issues, response times, and other valuable statistics.
• Develop and recommend improvements to workflows and procedures to increase efficiency and client satisfaction.
• Assist in the collection, review and preparation of client information used for compliance testing and filings.
• Promote customer satisfaction through proactive and effective service delivery and ensure prompt and effective response to all plan sponsor inquiries.

Retirement Plan Acct Administrator - PA2025PLANADMIN-R-005

Salary

Job Level

About the role

Requirements

Technical Lead, Document Services

Associate General Counsel, Benefits Administration and Service Contracts

Benefits Administrator

Vice President, Retirement Benefits

Benefits Manager