Operational Incident Manager
SS&C Technologies
full-time
Posted on:
Location Type: Hybrid
Location: Newcastle • 🇦🇺 Australia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage and administer incidents across multiple clients
- Lead end-to-end incident management including identification, assessment, remediation, and prevention of incidents and breaches
- Conduct investigations and root cause analysis.
- Collaborate with various business units to ensure accurate and complete execution of remediation.
- Prepare reports and analyse trends in incidents to identify systemic issues and areas for improvement.
Requirements
- Experience in operational incident management and/or risk management within the superannuation or financial services industry
- Strong analytical and problem-solving skills
- Excellent verbal and written communication skills
- Experience maintaining positive client relationships
- Experience coordinating work across multiple teams
- High attention to detail
- A team player who is committed to fairness, quality and continuous improvement.
- Knowledge of superannuation and systems
- Ability to adapt quickly to changing environments
Benefits
- Flexible Time Off
- Private Health Insurance discount
- Primary & Secondary Paid Parental leave
- Income protection
- Death & TPD Insurance
- Discounts on fitness clubs, travel and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
incident managementrisk managementroot cause analysisdata analysis
Soft skills
analytical skillsproblem-solving skillsverbal communicationwritten communicationclient relationship managementteam coordinationattention to detailteam playercommitment to qualitycontinuous improvement