SS&C Technologies

Associate Manager – Financial Services Client Relations

SS&C Technologies

full-time

Posted on:

Location Type: Hybrid

Location: Kansas City • Colorado, Kansas, Massachusetts, Montana • 🇺🇸 United States

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Salary

💰 $65,000 - $115,000 per year

Job Level

JuniorMid-Level

About the role

  • Establish collaborative relationships between customers and the SS&C organization
  • Communicate with customers via conference calls, written electronic correspondence, and in face-to-face meetings
  • Educate customers on implementing our products and services
  • Analyze, anticipate, and identify customer needs and recommend innovative solutions
  • Complete system change requests
  • Research and resolve any system issues reported by customers
  • Leverage extensive in-house training programs for industry knowledge and product expertise
  • Mentor less experienced associates
  • Establish work priorities, plan projects, and ensure timelines are met
  • Assist in onboarding new customers as they transition to SS&C’s industry leading solutions

Requirements

  • Business education or equivalent experience
  • 3+ years professional experience in customer service or customer support roles within financial services industry
  • Excellent written and verbal communication skills
  • Problem solving and numerical reasoning skills; ability to analyze data and take action
  • Career oriented, highly motivated, and self-starting individual
  • Ability to work in a fast paced, team environment
  • Efficient time management with strong organizational skills
  • Ability to quickly learn and adapt to new systems, processes, plans, and programs
  • Strong proficiency in Microsoft Office, especially Excel and Access, is required.
  • Must be willing to work on site at least 6 days/month and the hours of 8 AM – 5 PM Central Time.
Benefits
  • Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans
  • 401k Matching Program
  • Professional Development Reimbursement
  • Flexible Personal/Vacation Time Off
  • Sick Leave
  • Paid Holidays
  • Medical, Dental, Vision
  • Employee Assistance Program
  • Parental Leave
  • Discounts on fitness clubs, travel and more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer servicecustomer supportdata analysisproblem solvingnumerical reasoningMicrosoft OfficeExcelAccess
Soft skills
communicationcollaborationmentoringtime managementorganizational skillsadaptabilitymotivationself-starting
Certifications
business education