Application Support Manager
SS&C Technologies
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
Tech Stack
AWSSDLC
About the role
- Oversee day-to-day production support operations, ensuring timely and effective resolution of incidents and service requests.
- Manage service level agreements (SLAs) and ensure compliance with contractual obligations.
- Coordinate with cross-functional teams to address, analyse, and resolve complex technical issues.
- Managing and maintaining ITIL standards including incidents, service requests, problems and vulnerabilities and be the point of contact for escalations.
- Lead and manage a team of IT support professionals, including (and not limited to) recruitment, coaching, performance management, and career development by fostering a collaborative and high-performance culture within the team.
- Monitor and manage the incident and problem management processes to minimize downtime and impact on business operations.
- Drive root cause analysis and implement corrective actions to prevent recurrence of issues.
- Ensure that changes to the IT environment are effectively planned, communicated, and executed with minimal impact on production services.
- Manage, review and approve change requests to ensure they meet the Operational Readiness standards.
- Support handovers and coordinate with relevant stakeholders.
Requirements
- IT degree, or equivalent experience
- 10+ years’ experience working in an Application Support role
- Solid understanding of DevOps practices and methods
- Working knowledge of SDLC principles and methodologies
- Experience working with ITIL based processes
- Understanding of hosting production environments on AWS and Virtual Environments
- Advanced knowledge of Continuous Integration / Continuous Delivery build pipelines
- Experience working with infrastructure as code
- A passion for automating manual processes
- Keen to continuously improve & innovate
- Strong written and verbal communication skills.
Benefits
- Flexible working in shifts
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ITILDevOpsSDLCContinuous IntegrationContinuous Deliveryinfrastructure as codeAWSproduction supportincident managementproblem management
Soft skills
leadershipcoachingperformance managementcollaborationcommunicationproblem-solvinginnovationcontinuous improvementteam managementanalytical skills
Certifications
IT degree