Client Solution Analyst
SS&C Technologies
full-time
Posted on:
Location Type: Office
Location: Sydney • 🇦🇺 Australia
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
SQL
About the role
- Investigate and resolve problems and queries for our clients across a range of asset classes and operations.
- Be the first point of contact between SS&C Eze and the clients using the applications, taking responsibility when required for managing the ongoing relationship between the two entities.
- Work closely with and assisting the other internal teams using your technical and business knowledge when required.
- Support clients with the use of the Order Management System & Portfolio Management & Accounting System to manage their daily trading activities including order routing and execution, market data delivery, reporting and back-office services.
- Execute high-touch coverage assignments for our Enterprise and Strategic multi-broker buy-side institutional clients.
- Participate in the new client onboarding handover process from project to support teams.
- Carry out client training.
- Identify client trends by analysing data from Eze CRM and recommend solutions to reduce unnecessary support overhead.
Requirements
- Bachelor degree required
- 2+ years of experience in support or implementation within the financial services industry
- Understanding of hedge fund workflow and operations
- Understanding of Service-Desk/Support operations
- Ability to produce results to tight deadlines and manage multiple support cases
- Strong attention to detail and ability to work under pressure
- Proven ability to deliver effective training content tailored to different audiences ranging from entry-level employees to clients.
- Excellent analytical, verbal and written communication skills.
- Ability to work in a dynamic, growing, rapidly changing environment.
- Understanding of SQL, FIX messaging and Web Services.
- Relevant financial qualifications a plus.
Benefits
- Compensation includes a competitive base salary & excellent benefits.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLFIX messagingWeb ServicesOrder Management SystemPortfolio Management SystemAccounting Systemdata analysisclient trainingsupport operationshedge fund workflow
Soft skills
attention to detailability to work under pressureanalytical skillsverbal communicationwritten communicationability to manage multiple casesability to produce resultsadaptabilityrelationship managementtraining delivery
Certifications
Bachelor degreerelevant financial qualifications