Business Analyst

• The candidate will be primarily responsible for developing business requirements documents and providing solutions to meet the business needs of our existing client base, as well as incoming clients
• Support the ongoing strategic evolution of the product by developing new functional offerings and enhancing efficiencies
• Comfortable engaging both with external clients and well as all internal teams; most notably implementations, Development, Quality Assurance, and Client Service
• Participation in the development of training and software release notifications is also required
• Over time, serve as a subject matter expert to support customer service representatives for escalated issues

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