Customer Services Associate, Voice
SS&C Technologies
full-time
Posted on:
Location Type: Hybrid
Location: Burnley • 🇬🇧 United Kingdom
Visit company websiteJob Level
JuniorMid-Level
About the role
- You will be the first point of contact for our clients’ customers.
- Consumer duty must be proactively considered, and emphasis placed on excellent service for our clients and their wealth.
- You will be working on the phones in a dedicated team and focus needs to be helping achieve department SLAs and KPIs.
- Effectively manage calls and workloads in line with agreed KPI’s.
- Be responsible for improving ways of working, driving efficiencies in processes, whilst ensuring you meet the required quality standards.
- Build effective and collaborative relationships across the team, department, and organisation.
- Responsible for following SS&C’s Risk and Compliance policies and procedures.
Requirements
- Experience in a call center environment
- Clear communication skills and friendly, positive manner
- Ability to handle difficult conversations
- Excellent Administration skills
- Confident in navigating multiple computer systems at once
Benefits
- Flexibility: Hybrid Work Model
- Professional Development Reimbursement including access to SS&C University
- Competitive holiday scheme
- Competitive benefits designed to support the wellbeing of our staff
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
call center experienceadministration skills
Soft skills
clear communicationfriendly mannerpositive attitudeability to handle difficult conversationscollaborative relationshipsworkload managementdriving efficienciescustomer service