Head of Back Office – Process Manager
SR Travel GmbH & Co. KG
full-time
Posted on:
Location Type: Hybrid
Location: Gießen • 🇩🇪 Germany
Visit company websiteJob Level
Lead
About the role
- Creating and maintaining complex Excel/LibreOffice spreadsheets to ensure efficient travel processing
- Developing and optimizing tools, analyses and reports
- Leading and coordinating a back office team (task allocation, quality assurance)
- Close collaboration with other departments and support in day-to-day operational activities
- Identifying improvement opportunities and continuously optimizing processes
- Ensuring smooth administrative and organizational workflows
Requirements
- Completed commercial vocational training, university degree or equivalent qualification
- Several years of professional experience in a back office role, ideally in the travel industry or a comparable environment
- Strong knowledge of MS Excel / LibreOffice Calc and experience structuring complex data
- Leadership skills with a good understanding of people and team dynamics
- Affinity for AI
- Experience in process management
- Business-fluent German and English; additional languages are a plus
Benefits
- A responsible role with development opportunities in a young team
- Flexible, autonomous work in a family-like environment
- Long-term perspective in a growing company
- Performance-based compensation and flat hierarchies
- Attractive additional benefits (company pension scheme, travel discounts, internal sports activities, training opportunities, participation in familiarization trips)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ExcelLibreOffice Calcdata structuringprocess managementtool developmentreport optimization
Soft skills
leadershipteam dynamicscollaborationorganizational skillsquality assuranceproblem-solving
Certifications
commercial vocational traininguniversity degree