Training Specialist – Instructional Designer

SPS

Training Specialist designing onboarding and training programs for employees at SPS. Collaborating with leaders to assess training needs and enhance skills.

Posted 5/26/2026full-timeSeattle • Washington • 🇺🇸 United StatesMid-LevelSenior💰 $80,200 - $85,000 per yearWebsite

About the role

Key responsibilities & impact

Design and delivery will focus primarily on new hire onboarding for front-line team members.
Instructional designs will support technical aspects of roles that are engaging and intuitive as the primary introduction to multiple enterprise platforms to execute transactions related to service offerings.
Designs will be introductory in nature to systems and platforms with designs that result in success in the introduction, overview, walkthrough, and skill testing transactions that result in achieving initial levels of self-sufficiency on an identified set of routine tasks.
Designs should be intuitive in approach, focused on immediate application of new skills to an identified skill set, and directly correlate to successful demonstrations on the job.
Designs should be strategic and modular in construction to be successful in a high change and fast-paced environment that drives system and platform enhancements resulting in training modifications.
Collaborate with departmental leaders and training team members to assess training needs and develop customized training solutions.
Utilizes a variety of training methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness of training programs.
Partners with Training Specialists and Operations subject matter experts to build training ensuring alignment with organizational goals and standards.
Responsible for the management of training solutions using the learning management system.
Tests, monitors, and evaluates the effectiveness of training solutions leveraging user feedback and LMS to ensure functionality and quality.
Maintains up-to-date knowledge of training trends, developments, and instructional design best practices.

Requirements

What you’ll need

High School Diploma or GED. Bachelor’s degree preferred with a focus in Human Resources, Education, Business Administration, or related field.
Minimum of 3 years of experience in training and development, with a proven track record of designing and delivering effective training programs.
Minimum of 2-5 years of instructional design experience, with demonstrated success in both technical and professional skill building products.
Strong organizational and project management skills, capable of managing multiple priorities in a fast-paced environment.
Equal proficiency in MS Office and Learning Management Systems (LMS) and e-learning platforms.
Exceptional communication and interpersonal skills, with the ability to collaborate effectively with team members and stakeholders at all levels.
Certification in training delivery and design (e.g., CPTD, CPLP) is a plus.

Benefits

Comp & perks

Medical
Dental
Vision
HCFSA
DCFSA
HSA
Commuter Transit and Parking
Supplemental Life Insurance
Accident Insurance
Critical Illness
Hospital Indemnity
Legal Program
Identify Theft Protection
Pet Discounts
Pet Insurance
Group Home and Auto Insurance
EAP
Short Term Disability
Life Insurance
Education Discounts
401k w/ matching
Entertainment Discounts
Paid Time Off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

instructional designtraining program developmenttechnical skill buildingproject managementtraining methodologiesuser feedback evaluationlearning management systemse-learning platforms

Soft Skills

organizational skillscommunication skillsinterpersonal skillscollaborationadaptability

Certifications

CPTDCPLP