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Junior Support Technician
Spread TecnologiaAtendimento e suporte técnico a usuários com análise e resolução de problemas. A empresa trabalha com tecnologia e foca em diversidade.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in incident management and advanced troubleshooting of software and systems, ensuring high first contact resolution rates and effective remote remediation of network incidents.
Highest-signal resume keywords
First Contact ResolutionIncident ManagementAdvanced TroubleshootingRemote RemediationLogical Diagnosis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Software ReinstallationTroubleshootingNetwork Incident ManagementITSM Tool ProficiencyLogical Diagnosis
Tools & Technologies
ITSM Tool
About the role
Key responsibilities & impact- Human support via Chat and Service Portal
- Logical and software support, including software reinstallation
- Incident management using an ITSM tool
Requirements
What you’ll need- High First Contact Resolution (FCR) rate > 65%
- Advanced troubleshooting of software and systems
- Logical diagnosis and remote remediation of network incidents
Benefits
Comp & perks- Diversity, Equity & Inclusion
- 100% remote work
- Investment in technology and digital business