Splunk

Senior Consultant

Splunk

full-time

Posted on:

Origin:  • 🇺🇸 United States • North Carolina

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Salary

💰 $125,700 - $170,000 per year

Job Level

Senior

Tech Stack

CloudJava.NETPythonSplunk

About the role

  • Strategic Case-based delivery for OnDemand which includes providing customers high-quality technical advice on Enterprise level architecture, implementation, configuration and optimization work in complex environments for area of field including: Splunk Core/Cloud Enterprise Security/UBA SOAR/Phantom ITOps, DevOps
  • Daily focus on assigned OnDemand requests that are submitted to ensure satisfactory completion
  • Deliver outstanding outcomes, based on customer requirements
  • Documentation of activities and outcomes for each request
  • Outstanding customer satisfaction survey scoring
  • Partner with appropriate internal resources and customer facing teams to actively manage customers and their respective needs and drive continued use of the OnDemand service
  • Key activities include: Satisfactory completion of existing cases; Recommendation for continuation cases; Advise on new/next cases to drive continued optimization and adoption
  • Outstanding execution of practice key performance indicators and contributions such as: Process creation and process improvements; Collateral creation or improvements; Tools development and implementation
  • All-in on Adoption; Drive high CSAT score; Identify and capture customer success stories; Drive product upsell and expansion
  • Team growth; Mentor / mentee program

Requirements

  • Solid experience in technical consulting or big-data analytics
  • Demonstrable understanding of common enterprise applications
  • Statistical and analytical modeling is a plus
  • Working knowledge or recent experience with scripting languages (bash), application development (java, python, .NET), databases and analytical tools
  • Splunk Core focus: Several years of administering and using Splunk
  • Splunk implementation experience
  • Splunk Cloud experience
  • Cloud Fundamentals Consultant Accreditation
  • Splunk architecture experience
  • Experience with Cloud Migration Projects
  • Strong SPL skills and experience a must
  • Ability to act as the trusted technical advisor to customers for assigned tickets within the bounds of the OnDemand Service
  • Outstanding written and oral communication skills
  • Listen objectively to others' opinions and ideas applying active listening skills
  • Strong customer facing soft skills – must instill confidence and provide guidance towards resolution with high customer satisfaction
  • Highly developed skills for problem solving, and problem resolution
  • Ability to balance multiple customers and competing priorities