Consultant

• Strategic Case-based delivery for OnDemand which includes providing customers high-quality technical advice on Enterprise level architecture, implementation, configuration and optimization work in complex environments for area of field including: Splunk Core/Cloud Enterprise Security/UBA SOAR/Phantom ITOps, DevOps
• Daily focus on assigned OnDemand requests that are submitted to ensure satisfactory completion
• Deliver outstanding outcomes, based on customer requirements
• Documentation of activities and outcomes for each request
• Outstanding customer satisfaction survey scoring
• Partner with appropriate internal resources and customer facing teams to actively manage customers and their respective needs and drive continued use of the OnDemand service
• Key activities include: Satisfactory completion of existing cases; Recommendation for continuation cases; Advise on new/next cases to drive continued optimization and adoption
• Outstanding execution of practice key performance indicators and contributions such as: Process creation and process improvements; Collateral creation or improvements; Tools development and implementation
• All-in on Adoption; Drive high CSAT score; Identify and capture customer success stories; Drive product upsell and expansion
• Team growth; Mentor / mentee program

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