Help Desk Analyst

SpikeIT Global Solutions, INC

Business Analyst supporting the transformation of legacy applications for modern technology. Collaborating with teams for requirements gathering and Agile project management.

Posted 5/14/2026contractRemote • California • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CloudReact

About the role

Key responsibilities & impact

Support the transformation of legacy enterprise applications into a modern technology stack (e.g., React-based).
Collaborate with business stakeholders, technical teams, and project managers to gather requirements and create user stories.
Conduct As-Is / To-Be analysis, gap analysis, and develop BRDs and BPMs.
Work in an Agile environment and manage project backlogs and sprint planning.

Requirements

What you’ll need

Strong experience in legacy system modernization and migrating old applications to new technology stacks.
Expertise in requirements gathering, creating user stories, As-Is / To-Be analysis, gap analysis, BRDs, BPMs, and wireframing.
Hands-on experience working with enterprise applications in complex environments (cloud + on-premise, multi-geography users).
Good understanding of modern development practices and technology flows.
Proven ability to work closely with business stakeholders, technical teams, and project managers.
Strong Agile experience (Jira, user story grooming, backlog management, sprint planning).
Background in government, banking, insurance, or large enterprise projects is preferred.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account SpikeIT Global Solutions, INC Website LinkedIn All Job Openings 11 - 50 employees SpikeIT Global Solutions, Inc. is a global firm providing highest quality of services in field of Information Technology, serving various clients in Finance, Telecom, Insurance, Pharma, Healthcare and Media sectors. The main motto of SpikeIT business services is ‘Client First’. We stand till the last minute without compromising on the quality and delivering the right solutions to the client requirements. We strongly believe in human relationships, business ethics & values to strive to success. We specialize in providing technology-enabled solutions to the complex industry problems with higher quality and using the latest technologies & standards. Our dedicated, motivated staff always makes a difference in executing any project to a successful state with in the timelines. Also, we got a unique solution models by blending the best practices in providing services in Application development, Infrastructure Management, IT Consulting, Staffing and Training areas. SpikeIT Global Solutions, Inc. is a global Information Technology firm with unique market approach in delivering custom tailored business solutions with focus on reducing cost and at the same time not compromising on the efficiency. We are driven by the customer’s vision with keeping values on top. Having a strong presence in Onsite, Offshore and 'Near Shore' allows us to offer custom solutions based on either ‘Onsite only’, ‘Onsite-Offshore’ or ‘Onsite-Near Shore-Offshore’ or any custom model to meet the customer requirement. SpikeIT is dedicated in bringing the Spike in Client’s satisfaction by increasing the project savings and offering right solutions not only by addressing the immediate challenges but offering future forecasted enhanced solution. Please check Services tab for the full list of services offered by SpikeIT and check ‘Why SpikeIT’ section for more details on our unique business model/approach. Help Desk Analyst Job not on LinkedIn 🔥 6 minutes ago 🏄 California – Remote ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 💻 IT Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Support the transformation of legacy enterprise applications into a modern technology stack (e.g., React-based).
Collaborate with business stakeholders, technical teams, and project managers to gather requirements and create user stories.
Conduct As-Is / To-Be analysis, gap analysis, and develop BRDs and BPMs.
Work in an Agile environment and manage project backlogs and sprint planning. 🎯 Requirements
Strong experience in legacy system modernization and migrating old applications to new technology stacks.
Expertise in requirements gathering, creating user stories, As-Is / To-Be analysis, gap analysis, BRDs, BPMs, and wireframing.
Hands-on experience working with enterprise applications in complex environments (cloud + on-premise, multi-geography users).
Good understanding of modern development practices and technology flows.
Proven ability to work closely with business stakeholders, technical teams, and project managers.
Strong Agile experience (Jira, user story grooming, backlog management, sprint planning).
Background in government, banking, insurance, or large enterprise projects is preferred. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Helpdesk Support 🔥 19 hours ago ATA 201 - 500 🚗 Transport ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Remote Helpdesk Support managing inquiries related to PDIS via FreshService ITSM. Providing Tier 1 support, documentation, and escalating as needed. 🇺🇸 United States – Remote 💵 $21 / hour ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 💻 IT Support 🦅 H1B Visa Sponsor Research IT Administrator – CTMS-REALTIME 🕒 May 2 Cardiovascular Associates of America - CVAUSA 51 - 200 Website LinkedIn All Job Openings Research IT Administrator supporting clinical trial technology and infrastructure at CVAUSA. Fully remote role collaborating to optimize CTMS platforms for clinical trials. 🇺🇸 United States – Remote ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 💻 IT Support IT Technician – Contract 🕒 April 17 Sunshine Enterprise USA 51 - 200 🎯 Recruiter 👥 HR Tech 🤝 B2B Website LinkedIn All Job Openings IT Technician managing Linux/UNIX environments for Clemson University IT Center. Collaborating on system administration, performance tuning, and team R&D efforts. 🇺🇸 United States – Remote ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 💻 IT Support IT Support Specialist 🕒 March 25 BruntWork 5001 - 10000 🤝 B2B 🎯 Recruiter Website LinkedIn All Job Openings IT Support Specialist providing remote technical support, focusing on user management and system stability. Involves communication with users and maintenance of IT systems in a tech environment. 🇺🇸 United States – Remote ⏳ Contract/Temporary 🟢 Junior 🟡 Mid-level 💻 IT Support IT Manager / Technical Delivery Manager 🕒 January 27 Golden Prospects by YMP 11 - 50 🎯 Recruiter 👥 HR Tech ☁️ SaaS Website LinkedIn All Job Openings Leads IT team in delivering and supporting innovative technical solutions for client strategy. Promotes employee engagement and develops high-performance culture within the team. 🇺🇸 United States – Remote 💵 $55 - $65 / hour ⏳ Contract/Temporary 🟠 Senior 🔴 Lead 💻 IT Support View More IT Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

legacy system modernizationrequirements gatheringAs-Is analysisTo-Be analysisgap analysisBRDsBPMswireframingAgile methodologiesproject backlog management

Soft Skills

collaborationcommunicationstakeholder managementproject management