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Sales Support Advisor – Dynamic Packaging
SpiesSales Support Advisor assisting customers in the travel industry with inquiries and support before, during, and after their journeys. Collaborating with Nordic colleagues to provide the best customer experience.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer support capabilities in the travel industry, with proficiency in handling inquiries and managing travel arrangements across Nordic countries. Possesses excellent communication skills in multiple Nordic languages and English, along with solid system understanding and experience with relevant travel systems.
Highest-signal resume keywords
Customer Support ExperienceTravel Industry KnowledgeProficiency In Nordic LanguagesSystem UnderstandingExperience With Amadeus
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportTravel Arrangement ManagementChange ManagementCommunication SkillsSystem Navigation
Soft Skills
Team CollaborationAdaptabilityProblem Solving
Tools & Technologies
OneviewAmadeusMidOffice/TravelwireMicrosoft Office
Industry Keywords
Travel IndustryNordic MarketsCustomer InteractionProfessional Customer Meetings
About the role
Key responsibilities & impact- Supportere vores nordiske rejserådgivere via telefon, chat og vores interne kundesystem, Oneview
- Give vores nordiske DP-gæster et professionelt kundemøde
- Håndtere ændringer inden afrejse, samt hjælpe gæsterne under rejsen
- Administrere, bestille og ændre rejser med rutefly
- Arbejde i et højt tempo med mange forskellige henvendelser
- Optimere vores kontakter på tværs af de nordiske grænser og i forskellige kanaler
- Arbejde sammen med kollegaer i Danmark, Norge, Finland og Sverige som et stort team
Requirements
What you’ll need- Erfaring med kundesupport via telefon og mail
- Erfaring med kundesupport inden for rejsebranchen, eksempelvis hotel, fly eller lignende
- Gode mundtlige og skriftlige kompetencer i mindst ét nordisk sprog
- Gode mundtlige og skriftlige kompetencer i engelsk
- Solid systemforståelse og erfaring med at arbejde i flere forskellige systemer, herunder Amadeus, MidOffice/Travelwire samt Microsoft Office-pakken
Benefits
Comp & perks- Sundhedsforsikring
- Kantineordning
- Personal rabat på rejser