Virtual Care Specialist

Spero Health

Virtual Care Specialist at Spero Health providing telehealth engagement for patients with substance use disorder. Responsible for care coordination, medication management, and patient support in Smyrna, TN.

Posted 7/21/2026full-timeSmyrna • Tennessee • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in telehealth engagement, patient care coordination, and electronic health record management. Proficient in providing education on medication and navigating healthcare systems to enhance patient outcomes.

Highest-signal resume keywords

Telehealth EngagementPatient Care CoordinationElectronic Health Record ManagementMedical Assistant CertificationCustomer Service Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient MonitoringMedication ManagementCare PlanningReferral CoordinationPrescription Review

Soft Skills

Problem-SolvingCollaborationCommunicationCreativityFeedback-Driven Teamwork

Tools & Technologies

Decision Support ToolsElectronic Health Record SystemsPrescription Monitoring Database

Certifications & Qualifications

Medical Assistant Certification

Industry Keywords

Healthcare EnvironmentPatient EngagementCare TransitionsPatient Education

About the role

Key responsibilities & impact

Provide telephonic, text-based & video-based (telehealth) engagement and monitoring, assisted by decision support tools overseen by a prescribing clinician and broader clinical team.
Work with patients to achieve their goals, identify new needs, and problem-solving by offering creative solutions to any known or perceived barriers to accessing care and report changes in status to the care team in a timely manner.
Coordinate with patients and care teams for care planning and delivery by organizing schedules, managing appointments, referrals, and transitions of care and ensuring appropriate follow-up.
Call in patient medication as directed by Physician.
Input accurate patient information into electronic health record.
Review the Prescription Monitoring Database.
Provide education and resource information regarding medication.

Requirements

What you’ll need

High School Diploma required
Graduation from an accredited program for Medical Assisting preferred
Medical Assistant certification preferred
At least 2 years of experience in a customer service or healthcare environment
Experience working on collaborative, diverse and feedback – driven teams

Benefits

Comp & perks

Medical, Dental, and Health Savings Account
Vision, Life and Disability insurance (100% Company Paid)
Generous PTO and paid holidays
401(k) retirement program with company match
Wellness Programs (Fitness Reimbursement & Smoking Cessation)
Employee Assistance Program (EAP)
Discounts via Tickets at Work