Eyecare Consultant
Specsavers
full-time
Posted on:
Location Type: Office
Location: Burnaby • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$19 - CA$24 per hour
Job Level
Mid-LevelSenior
About the role
- Welcome customers warmly, creating a friendly and approachable environment in the store
- Build strong connections by understanding customers’ needs and recommending the best possible eyecare solutions
- Guide customers in selecting frames that suit their lenses and personal style
- Explain offers, products, and services clearly and confidently to ensure customers make informed choices
- Perform pre-screening tests such as retinal imaging, pressure checks, and visual field testing (full training provided)
- Measure and adjust frames for a comfortable and precise fit
- Process orders for prescription glasses and contact lenses accurately and efficiently
- Schedule follow-up appointments to maintain excellent customer care
- Act as a proud ambassador for Specsavers, championing our behaviors and values in every interaction.
Requirements
- A passion for creating “WOW” moments through exceptional customer service and finding innovative ways to enhance the optical shopping experience
- Ability to thrive in a fast-paced retail environment, staying organized and composed under pressure
- Reliability and flexibility to work retail hours
- Friendly, outgoing, and confident demeanor, paired with the ability to provide knowledgeable product recommendations and styling advice
- Motivated by building long-term customer relationships, embracing Specsavers’ Customer Experience model that prioritizes lasting connections over short-term results
- Previous experience in retail or customer service is an asset—but not essential
- Enthusiasm for learning about frames, lenses, and pre-testing procedures
- Must be legally eligible to work in Canada.
Benefits
- 3 weeks paid vacation (prorated for hours worked)
- 1 day of paid Birthday Leave and 1 day of Volunteer Leave each year
- Enjoy 2 free pairs of glasses or a 12-month supply of contact lenses annually
- 4 vouchers per year, each offering 25% off
- Comprehensive coverage starting on your first day
- Career Growth: Ongoing investment in your professional development and advancement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
pre-screening testsretinal imagingpressure checksvisual field testingframe measurementframe adjustmentorder processingprescription glassescontact lenses
Soft skills
customer servicecommunicationrelationship buildingorganizationcomposure under pressurefriendlinessoutgoing demeanorconfidencemotivationenthusiasm for learning