Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
JobTailor Logo

See all jobs on JobTailor

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Spassu

Junior Support Analyst

Spassu

Analista de Suporte Jr prestando suporte técnico de primeiro nível a sistemas e serviços digitais na Spassu. Registrando incidentes, apoiando testes e atualizando documentação técnica.

Posted 8/14/2026full-timeRemote • 🇧🇷 BrazilJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing first-level technical support, incident management, and functional testing while maintaining technical documentation. Proficient in utilizing ticketing systems and adhering to defined SLAs in a collaborative environment.

Highest-signal resume keywords
Technical SupportIncident ManagementITIL FamiliarityTicketing Tools ExperienceWeb Systems Knowledge

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Technical SupportIncident ManagementWeb Systems KnowledgeDatabase KnowledgeNetworking Knowledge
Tools & Technologies
Ticketing ToolsService Desk Tools
Industry Keywords
ITILSLATechnical DocumentationFunctional Testing

About the role

Key responsibilities & impact
  • Provide first-level technical support for implemented systems and digital services
  • Log, classify, and track incidents and service requests according to defined SLAs
  • Support functional testing and validation of fixes
  • Assist in updating technical documentation and the knowledge base
  • Assist internal users with the use of developed systems
  • Escalate incidents to higher support levels when necessary

Requirements

What you’ll need
  • Technical qualification or ongoing higher education in Information Technology or a related field
  • Preferred experience: 2 years in related activities
  • Basic knowledge of web systems, databases, and networking
  • Familiarity with ITIL or incident management processes
  • Experience with ticketing/Service Desk tools

Benefits

Comp & perks
  • Health insurance
  • Dental plan
  • Life insurance
  • Meal or food allowance
  • Transportation allowance
  • WellHub Gympass