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Automation Operations Manager
Southern WaterAutomation Operations Manager scaling secure AI and automation services for Southern Water, a UK water utility. Leading managed-service support, incident response and platform reliability.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in managing large-scale production application environments, particularly SaaS platforms, while ensuring operational excellence in automation and AI services. Proficient in incident management, service performance, and compliance within complex technology environments.
Highest-signal resume keywords
IT Operations ManagementIncident ManagementPower Platform SupportCloud-Based ServicesITIL v4 Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Automation OperationsService Performance ManagementChange ManagementRelease ManagementRoot Cause AnalysisMonitoring DashboardsPerformance Metrics InterpretationGovernance ComplianceOperational ReportingSaaS Platform Management
Soft Skills
Stakeholder ManagementTeam LeadershipCollaboration
Tools & Technologies
Power PlatformRPALogic AppsAzure MonitorApplication InsightsSplunkDynatraceServiceNowBlue PrismAI-Enabled Services
Certifications & Qualifications
ITIL v4 CertificationMicrosoft PL-400Microsoft PL-600Microsoft AZ-104Blue Prism Certification
Industry Keywords
Operational ComplianceRegulated EnvironmentsCritical National InfrastructureEnterprise Integration PlatformsCloud-Native Technologies
Tech Stack
Tools & technologiesAzureCloudITSMRPAServiceNowSplunk
About the role
Key responsibilities & impact- Lead the operational management of Southern Water's automation and AI estate, ensuring services remain reliable, resilient and secure
- Manage and oversee an external managed service team supporting live automation solutions and platforms
- Act as senior escalation point for major incidents and coordinate cross-functional service restoration
- Drive incident, problem, change and release management processes
- Oversee Power Platform, RPA, Logic Apps, Alteryx, Co-Pilot, Foundry and related automation technologies
- Monitor platform health, performance, capacity and service trends
- Lead root cause investigations and implement corrective actions
- Ensure operational activities meet SLAs, regulatory requirements and governance standards
- Align operations with security, data governance and enterprise technology standards
- Manage documentation, runbooks, support models and audit evidence
- Coordinate operational readiness, deployment support, patching and releases
- Build operational reporting and dashboards for service health, risk and performance
- Improve automation support processes, tooling and operating models
- Support the growth and scaling of automation and AI capabilities
- Lead suppliers and collaborate with Architecture, Engineering, Integration and Platform teams
Requirements
What you’ll need- Significant experience managing large-scale production application environments, particularly SaaS-based platforms
- Minimum 10 years' experience in IT operations, application support, automation operations or related operational leadership roles
- Minimum 5 years' experience managing outsourced or managed service support organisations against demanding business SLAs
- Proven experience owning operational services, incident management and service performance within complex technology environments
- Strong understanding of IT service management principles, including incident, problem, change and release management
- Experience supporting Power Platform, RPA, Logic Apps, workflow orchestration or similar automation platforms
- Strong knowledge of cloud-based services and operational practices across Azure or equivalent environments
- Experience interpreting monitoring dashboards, telemetry, logs and performance metrics
- Excellent stakeholder management skills across technical, operational and executive audiences
- Experience leading teams and suppliers to deliver support services and operational outcomes
- Strong understanding of security, access controls, governance and operational compliance
- ITIL v4 certification desirable
- Microsoft certifications such as PL-400, PL-600 or AZ-104 desirable
- Blue Prism, ServiceNow RPA or automation operations certifications desirable
- Experience with Azure Monitor, Application Insights, Splunk or Dynatrace desirable
- Understanding of AI-enabled services and operational monitoring of AI solutions desirable
- Knowledge of enterprise integration platforms, APIs and cloud-native technologies desirable
- Experience in regulated or critical national infrastructure environments desirable
- Familiarity with ServiceNow, Workday, Maximo, GIS platforms, SAP BO and WaterWorxx desirable
- Eligibility to work in the UK
- Successful completion of identity, criminal record, employment and education checks and security vetting
Benefits
Comp & perks- Company and performance-related bonus
- Generous pension
- Life assurance payment equal to four times your annual salary
- Health benefits through a Cash Plan
- Two paid community volunteering days a year
- 28 days annual holiday
- Occupational health service
- Retail discount app
- Competitive maternity leave
- Flexible return to work options
- Flexible working solutions considered
- Reasonable adjustments during the recruitment process