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Process Excellence Analyst
Southern WaterProcess Excellence Analyst enhancing the performance of Water Networks. Collaborating with the Operational Excellence Team to drive data-driven improvements and mentor staff.
About the role
Key responsibilities & impact- Identify Improvement Opportunities: Work closely with the Process Excellence Manager and Lead to scope and seek opportunities to enhance the performance of our Water Networks and Customer team by analysing performance trends.
- Support Data-Driven Change: Share insights with the CI Lead to implement effective changes and support data analysis to provide actionable feedback to field teams.
- Drive Performance Improvement: Attend Performance Hubs and assist field managers in driving performance improvements by identifying pain points and blockers.
- Investigate and Resolve Issues: Conduct deep dives into customer complaints and low-scoring CSAT surveys to identify root causes and recommend solutions.
- Mentor and Coach: Provide regular feedback, mentoring, and coaching across all levels within the Water Directorate.
Requirements
What you’ll need- Background in Water Operations and an analytical background
- Strong investigative and analytical skills with proficiency in MS Excel
- Excellent oral and written communication skills, with the ability to engage, influence, and connect with others
- Ability to manage your own workload and work independently
- Confidence to provide constructive feedback and drive continuous improvement
- A full, UK Driving Licence & access to a vehicle is essential for this role.
Benefits
Comp & perks- Company and performance-related bonus
- Generous pension with up to 11% company contribution
- Life assurance payment equal to four times your annual salary
- Health benefits through a Cash Plan
- Two paid community volunteering days a year
- 25 days annual holiday
- Occupational health service
- Retail discount app
- Competitive maternity leave, and flexible return to work options
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisperformance improvementinvestigative skillsanalytical skillsMS Excel
Soft Skills
communication skillsmentoringcoachingindependent workconstructive feedback
Certifications
UK Driving Licence