Video Technical Support Manager

Southeastern Pennsylvania Transportation Authority (SEPTA)

Video Technical Support Manager overseeing video systems support and development at SEPTA. Promoting best practices for video operation and ensuring project management in a dynamic role.

Posted 4/29/2026full-timePhiladelphia • Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $82,342 - $102,908 per yearWebsite

About the role

Key responsibilities & impact

Provides a primary support role in the ongoing development and refinement of the video harvest operation and maintenance plan for mobile and fixed video surveillance systems; with emphasis on process and technical relationship to best practice adherence to evidentiary and authentication issues, Chain of Custody and spoliation of evidence, and matters promoting the “Best Evidence Rule”.
Provides highly specialized technical expertise in support of project/program activities.
Responsible in a collateral arrangement with VEU managers for the ongoing development of systems, applications and umbilical software training for use in the monitoring of mobile video systems health and functionality by the Video Analyst staff complement.
Provide related mentorship to junior staff, associates, or Video Analyst assets.
Assists in the preparation of budgets for proposed projects/programs and work to be contracted to a third party.
Monitors and facilitates ongoing support to achieve optimal network connectivity for fixed stations video applications, and signal strength propagation for the fleet of mobile systems, matching stations video and onboard video systems componentry performance for the collective video program camera deployment.
From a system support perspective, pace and monitor VEU’s Operating and Capitally Funded annual project and performance plans against budget, recommending adjustments as changing situations dictate.
Supports the overall development of technology components to the rolling 3 year plan for major projects, technology refreshment and program migration solutions.
Implements design plans, specifications, and construction procedures in areas of responsibility, and in accordance with contract documentation.
Responsibilities shall include conceptual, preliminary, final design, costing of projects as directed by senior level management, and facilitating Process Engineering design and analysis relevant to involved support disciplines.
Prepares Requests for Proposals, manages consultant/ systems support contracts, coordinates design concepts and review with Video Program requirements and Operations Departments.
May represent the Authority with special interest groups and/or local communities, and present process or system expectations at public meetings.
Functions as Project Manager, during the procurement, development, installation and implementation stages of a project related to the Video Program. This includes project management, infrastructure construction, vehicle or stations-side installation oversight, acceptance and coordination with third party providers, governmental agencies, SEPTA’s Information Technology Department and, or Operating Departments.

Requirements

What you’ll need

Bachelor’s Degree in Technology, Business Administration, Management, Communications or related field, plus five (5) years of demonstrated supervisory, technical, analytical or systems administration work experience required.
An equivalent combination of education and experience (i.e., two (2) years of relevant experience equating to one (1) year of formal post high school education) may be considered in lieu of the above listed requirements.
High degree of professionalism and competence; excellent analytical, verbal and written communication skills and the ability to manage multiple priorities in a diverse, demanding environment required.
Proficient PC skills required in Microsoft Office Suite – WORD, EXCEL and Outlook required.
Exactness and attention to detail in reviewing/preparing records and reports with an avoidance of error required.
Understanding of basic business relationships and confidentiality principles required.
Demonstrated experience working with confidential issues and materials in a discreet manner is required.
Valid Driver’s License required.

Benefits

Comp & perks

Comprehensive Healthcare Coverage – Medical, prescription, dental, and vision plans with little to no employee premiums.
Retirement Security – Participate in a Defined Benefit Pension Plan and a 457B Deferred Compensation Plan to build your financial future.
Work-Life Balance – Enjoy paid parental leave, generous vacation time, and paid holidays to recharge and spend time with loved ones.
Employee Wellness – Access wellness programs and resources to support your physical, mental, and emotional well-being.
Invest in Your Growth – We offer tuition reimbursement to support your education and career advancement.
Student Loan Assistance – Our positions qualify for the Public Service Loan Forgiveness (PSLF) program, helping you manage and reduce student debt.
Free Travel Perks – Receive a FREE SEPTA Transportation Pass, giving you unlimited access to all SEPTA services!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

video surveillance systemsprocess engineeringproject managementsystems administrationdesign plansbudget preparationtechnical expertisenetwork connectivitysignal strength propagationvideo program camera deployment

Soft Skills

analytical skillsverbal communicationwritten communicationattention to detailprofessionalismability to manage multiple prioritiesmentorshipcollaborationdiscretionproblem-solving

Certifications

Bachelor’s DegreeValid Driver’s License