Scheduling Coordinator

Southeast Oral Surgery

Scheduling Coordinator at an elite oral surgery practice providing patient care and customer service. Responsible for scheduling appointments, managing patient flow, and supporting the team.

Posted 7/8/2026full-timeMorristown • Tennessee • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on patient interaction and satisfaction, while maintaining confidentiality and adhering to HIPAA regulations. Proficient in managing schedules and patient flow, ensuring an organized and efficient reception area.

Highest-signal resume keywords

Customer Service ExperienceDental Terminology UnderstandingOrganizational SkillsAttention to DetailBasic Office Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingPatient Chart PreparationReception Area MaintenancePatient Flow ManagementTypingFiling

Soft Skills

Friendly PersonalityProfessional PresenceInviting Demeanor

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

HIPAA CompliancePatient InteractionCustomer Satisfaction

About the role

Key responsibilities & impact

Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication
Greets patients and visitors immediately upon arrival with a friendly demeanor
Answers the phone promptly with a smile
Schedules appointments to optimize patient satisfaction, provider time and most effective use of exam and treatment rooms
Prepares a daily schedule for each provider
Prepares patient charts
Manages patient flow to reduce patient wait time
Assists patients as necessary
Maintains reception area in a neat and orderly condition
Maintains professional relationship with referring offices
Maintains confidentiality of all information in accordance with HIPAA
Performs other related duties as assigned

Requirements

What you’ll need

High school diploma or equivalent required
One year of customer service experience required
Understanding of dental terminology
Friendly, inviting, and professional personality and presence
Basic office skills such as typing and filing
Good organizational skills
Attention to detail

Benefits

Comp & perks

Competitive Pay
Bonus potential
Annual Merit Reviews
Paid Time Off
401k Plan w/Company Match
Health Savings Account (HSA) with HDHP health plans
Medical (including Virtual Care), Dental and Vision Coverage
Basic and Supplemental Life Insurance
Short & Long-Term Disability
Employee Assistance Program
BLS/CPR Certification
Career Path Advancement to Clinical or Management positions
National Discount and Rewards Marketplace